Job Category
Sales/Operation Support
Location
Federal Way, WA
Salary Range
$70,000.00 - $75,000.00
Summary:
Their role is to provide both administrative and technical/customer support for business clients or the internal team to facilitate the sales process and ensure smooth operations.
Responsibilities:
  • Under a technical manager, support customers' needs for technical advice for various industrial goods.
  • Perform data entry tasks for sales figures, metrics, and other relevant information and maintain an organized and accessible filing system.
  • Create and process orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
  • Communicate with manufacturers/suppliers and customers in Japan and ensure commercial processing by following up orders, deliveries and manufacturing deadlines, and also handle administrative files (invoices, estimates, statistics, reminders, etc.).
  • Altering sales orders and shipping information as required.
  • Report any unusual activity to supervisors.
  • Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request.
  • Provide assistance to management team members and executives as needed.
Qualifications:
  • Outstanding communication and teamwork skills
  • Customer service skills,
  • Ability to multitask and quickly switch your focus.Highly motivated
  • Proficient in MS Office
  • Some hands-on technical background is welcome, but not necessary.
  • Experience in sales assistance and/or customer service and high-volume office work may be advantageous
  • Bilingual in Japanese/English is preferred, but not necessary.
  • Some experience in Mechanical/Structural/Chemical/Electrical Engineering fields would be greatly helpful.