Job Category
IT
Location
Torrance, CA
Salary Range
$55,000.00 - $62,000.00
Summary:
We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to employees with computer systems, hardware, or software issues.
You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.


Responsibilities:
  • Monitor and respond quickly and effectively to requests received
  • Respond to queries by phone and email
  • Create step-by-step training material for employees and customers as needed
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Document internal procedures
  • Maintain daily performance of computer systems
  • Ask educated questions and listen to employees to determine root cause of issues
  • Work through the problem-solving process with employees
  • Run diagnostic problems to resolve problems
  • Clean up computers
  • Train incoming staff
  • Resolve technical problems with Local Area Networks and other systems
  • Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to employees to ease in troubleshooting

Requirements and Qualifications:
  • BSc/BA in IT, Computer Science, or related field
  • Proven experience as a Help Desk Technician or other customer service role (at least 2 years)
  • Ability to diagnose and resolve basic computer/technical issues
  • Excellent communication skills
  • Keen attention to detail, memory of patterns, and interest in problem-solving
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