Continuous Monitoring Analyst

Job Description

The Monitoring Operations Analyst will be tasked with monitoring of daily security logs, reacting to real-time notifications, as appropriate, application / system log analysis utilizing and correlating data from multiple sensors. Provides expertise to ensure holistic support, proactive monitoring, and overall health of multiple Cloud and Infrastructure based Services including IT applications, tools, infrastructure (hardware, data, software), security, information access, system performance and data integrity. Utilizes appropriate IT tools to resolve issues with global, complex technical, business- and mission-critical environments. Is deemed a subject-matter expert in more than one technical disciplines. Recognizes recurring problems and proactively works cross-functionally and inter-departmentally throughout Virtustream to recommend solutions and process improvements. Works with other IT and Engineering groups, vendors, and business units to lead, monitor and resolve system outages. Successful candidate will have knowledge of Federal Information Security Management Act of 2002 (FISMA), Department of Defense Risk Management Framework (RMF) and National Institute of Standards and Technology (NIST) Special Publication 800-53 and NIST SP 800-137.

Location: Draper, Utah & Mclean, VA

Principal Responsibilities

  • Aggressive leveraging of monitoring systems and reporting services to to proactively ensure system events and outages are accurately documented and that all major events and outages are properly escalated, communicated and resolved using ITIL best practices
  • Troubleshoots complex technical problems across multiple independent services to ensure optimal service levels and system availability
  • Utilizes tools to verify and validate that proper thresholds and infrastructure/application information are represented and set appropriately. Investigates major service interruptions and service interruption resolutions and may assist in ensuring future stability of infrastructure and data
  • Relied upon to direct technical resources as multiple resources come together to resolve issues
  • Involved in vendor escalations, through direct vendor contact or partnership with other EMC teams.
  • Utilizes a variety of sources to investigate technology, build knowledge, and resolve incidents
  • Reviews documentation, diagrams, configurations, standard operating procedures, and tools and regularly contributes to internal knowledgebase and departmental documentation
  • Works on multiple incidents and/or projects simultaneously. Able to prioritize and delegate incidents based on the impact to total customer experience
  • Leverages opinion, experience and technical knowledge across multiple Operating Systems, and technical disciplines to lead process and technical improvements and overall customer experience
  • Acts as a point of escalation in complex, critical instances and may delegate tasks to peers and others
  • 24/7 on-call and shift rotation required

Qualifications

  • Demonstrated experience with ServiceNow and Sciencelogic EM7
  • Previous CIRT/NOC/SOC experience implementing and managing trouble ticket and escalation policies
  • At least 3+ years of Information Security Incident and Event Monitoring experience
  • Good experience in behavioral analysis and using tools to research and analyze unusual activity
  • Strong knowledge of networking fundamentals such as TCP/IP and basic packet analysis
  • Knowledge and experience in Windows / Linux Operating Systems, VMware baseline security configurations, audit, forensics, Patch Management for these Oss
  • ITIL V3 proficient

Required Experience and Clearance

  • Education Required: Bachelors (Technical)
  • Experience Required: 3+ years relevant experience
  • Current IT-II and Secret Clearance eligible

Job Title
Continuous Monitoring Analyst

City State
Mclean VA
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