Network Operations Center Engineer (NOC) - DC

The Lead NOC Engineer will manage a team to ensure smooth functioning of the network for business needs and keep downtime to a negligible level.

Essential Functions

• Monitor the performance and capability of computer systems using diversified tools.

• Act as the focal point for all incoming tickets for voice, data and Wi-Fi and triage the tickets as best as possible before assigning to the appropriate group if needed.

• Implement call blocks when required in Telewall, EC500 in the new system, or SBC block.

• Activate ports and validate port security on the OpenNet or ClassNet side.

• Monitor third party portals (Avaya and AT&T).

• Monitor voice (EMI), Opennet, and ClassNet networks through the monitoring tools (Neuralstar, LiveNX, etc) and create tickets and assign to groups as needed.

• Watch ticket queues to meet SLA requirements set and enforced by the ticketing system.

• Determine the malfunctioning of hardware, software, and environmental alerts.

• The NOC Engineer will work triage or troubleshoot the issues, within their defined areas.

• Program phones as needed (system programmers) for all DoS work.

• Create trouble tickets with the carriers for circuit issues.

• Escalate outage information to ITOC front office and TWD government as needed.

• In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail.

Competencies

• Must be willing and able to learn and retain information.

• Must be able to work independently and in team environments.

• Good oral and written communication skills

Experience

• A minimum of three (3) years relevant experience is required for this position (See, Essential Functions" and "Competencies" sections)

Education

• CompTIA A+,

• CompTIA Network+

• CCNA (Cisco Certified Network Associate)