Job Description

Highlights of Responsibilities:

  • Provides technical support for system users.
  • Designs, analyzes, and maintains highly complex enterprise infrastructure environments
  • Troubleshoots, assesses, and analyzes infrastructure components to resolve reported malfunctions.
  • Organize training session for staff on the usage of new software/ applications and hardware
  • Carryout diagnosis and repair of network-related problems
  • Bring up-to-date and preserve computer inventory and surplus equipment
  • Make sure desktop computers interconnect seamlessly with various systems
  • Preserve passwords, data integrity and file system security for the computing environment
  • Vouch for and implement upgrades on systems to guarantee longevity
  • Ascertain and repair hardware and network connectivity issues
  • Support for technical upgrading and maintaining of entire desktop systems
  • Assist in testing and deployment of new applications and systems
  • Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner
  • Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
  • Resolve issues by carrying out problem analysis to implement temporary or permanent solutions
  • Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.

Required Experience: 3 or more years of professional experience supporting PC hardware and software systems.

Required Education: Bachelor Degree or equivalent, including consideration of vendor certification in the technology being applied such as Microsoft MCP or Novell CNE.

  • Certification: CompTIA Security+ , and ITIL v3 Foundations AND HDI Desktop Support Manager or A+ related certifications relevant to personnel roles/responsibilities.
Job Title
Desktop Support (Pentagon)

City State
Arlington VA
Apply With