Lead Systems Administrator

Job Description

Lead Systems Administrator

Responsibilities include but are not limited to:

  • Manage Network Operations center for large multi environment DOD organization
  • Assist with lifecycle oversight of Change, Problem and Incident management actions to ensure implementations are completed in accordance with established time frames.
  • Ensure real time information exchange of operational, critical situations, and disaster preparedness to ship yard customers.
  • Lead incident teams to resolve outages
  • Utilize internal systems to report incidents to leadership.
  • Take escalations if any alerts/events are identified by monitoring analysts as significant and requiring action.
  • Perform initial assessment and triage on the criticality and impact of events and engages the appropriate processes.
  • Ensure leadership is apprised of all details regarding an event or incident in order that the issue can be assigned the appropriate priority based on scope and impact.
  • Responsible for generating well-documented Critical Incident Reports for leadership and conduct morning operations briefs.

Experience Requirements:

  • (8) plus years in Help Desk and NOC operations
  • IT infrastructure to include storage and virtualization
  • Developing and writing ITIL processes
  • Navy shore-based maintenance business processes, customers and applications, is desirable but not required.

Educational Requirements:

  • Bachelor Degree in a related field is highly desired
  • 8570 Comptia Sec + required
Job Title
Lead Systems Administrator

City State
Norfolk VA
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