Service Desk Analyst

Job Description

SSi is seeking a Service Desk Analyst. This essential position will provide telephone technical support solving information technology issues for clients who are experiencing a wide variety of computer challenges.

The successful candidate will have the following qualifications:

  • Minimum of one year of IT support experience and/or a technical degree
  • Demonstrated experience with phone or remote technical support
  • Knowledge of Windows 7, Windows 8, and/or 10
  • Experience working with ticket management – demonstrated skill in the effective documentation and management of work-through service request software
  • Experience with basic front-line support and troubleshooting skills, Active Directory account admin, remote tools, MS Office, and Outlook
  • Experience supporting virtual desktop
  • Must be able to learn, understand, and apply new technologies demonstrating initiative and eagerness to tackle all issues/problems reported to the Service Desk
  • MCP certification preferred (MTA or MCSA)
  • Industry standard Service Desk certification desired: HDI Support Center Analyst

Job Title
Service Desk Analyst

City State
Virginia Beach VA
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