Field Service Technician - Mid
Job Description
Super Systems Inc. (SSi) has several exciting opportunities for Field Service Technicians to join our team all over the United States including locations like Norfolk, VA, San Diego, CA, and Philadelphia, PA!
Field Service Technician
Job Duties & Responsibilites:
-Provide desk side support to computer hardware, software, and other electronic or mechanical devices including clients, servers, legacy systems, waterfront, and pier side equipment.
-Provide resolution of incidents that could not be resolved remotely and are transferred from the Service Desk to the site for resolution.
-Investigate, resolve, document, and report the causes and corrective actions in the Incident Management System for all incidents assigned by the Service Desk.
-Comply with escalation procedures and directed prioritization to resolve assigned incidents consistent with Service Level Requirements
-Provide break fix support for furnished and owned printers
-Maintain and support deployable end user devices for use in an expeditionary or field environment
Qualifications & Related Experience:
-A minimum of 1+ years IT experience
-Must have one of the CE (Continuing Education) CompTIA Certifications (A+, Network+, or Security +)
-An Active or Interim Secret Clearance
Super Systems Inc. (SSi) is a certified small business with an intense focus on providing Information Technology and Healthcare services to the Department of Defense, Civilian and Federal Government. While cutting edge technology can enhance a competitive advantage contractually, people are an enterprise’s only renewable asset. Leaders within the Information Technology community must be able to strategically manage their workforce, implement appropriate succession plans and ensure they are capable of assembling the quality of information technology teams necessary to deliver within an extremely competitive government arena. SSi is here to ensure the success of each mission critical program that it is supporting and the associated challenges of producing a reliable and cost effective human capital solution. SSI is registered with the US Government in the CCR, currently has multiple partnerships supporting FFP, Cost +, and Time and Material contracts with Large, Mid-Sized, and Small Business government integrators, allowing us to access multiple GWAC and ID/IQ vehicles.
Field Service Technician
Job Duties & Responsibilites:
-Provide desk side support to computer hardware, software, and other electronic or mechanical devices including clients, servers, legacy systems, waterfront, and pier side equipment.
-Provide resolution of incidents that could not be resolved remotely and are transferred from the Service Desk to the site for resolution.
-Investigate, resolve, document, and report the causes and corrective actions in the Incident Management System for all incidents assigned by the Service Desk.
-Comply with escalation procedures and directed prioritization to resolve assigned incidents consistent with Service Level Requirements
-Provide break fix support for furnished and owned printers
-Maintain and support deployable end user devices for use in an expeditionary or field environment
Qualifications & Related Experience:
-A minimum of 1+ years IT experience
-Must have one of the CE (Continuing Education) CompTIA Certifications (A+, Network+, or Security +)
-An Active or Interim Secret Clearance
Super Systems Inc. (SSi) is a certified small business with an intense focus on providing Information Technology and Healthcare services to the Department of Defense, Civilian and Federal Government. While cutting edge technology can enhance a competitive advantage contractually, people are an enterprise’s only renewable asset. Leaders within the Information Technology community must be able to strategically manage their workforce, implement appropriate succession plans and ensure they are capable of assembling the quality of information technology teams necessary to deliver within an extremely competitive government arena. SSi is here to ensure the success of each mission critical program that it is supporting and the associated challenges of producing a reliable and cost effective human capital solution. SSI is registered with the US Government in the CCR, currently has multiple partnerships supporting FFP, Cost +, and Time and Material contracts with Large, Mid-Sized, and Small Business government integrators, allowing us to access multiple GWAC and ID/IQ vehicles.
Job Title
Field Service Technician - Mid
Field Service Technician - Mid
City State
Norfolk VA
Norfolk VA
