Tier 1 Help Desk Technician

Job Description

Super Systems Inc (SSi) is searching for a Tier 1 Help Desk Technician to join a program in Quantico, VA.

This position performs the following functions:

  • Initiate and resolves service request/problem incidents
  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
  • May route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Qualifications:

Required Qualifications:

  • Security + CE
  • Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication (TS/SCI preferred)
Job Title
Tier 1 Help Desk Technician

City State
Quantico VA
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