Tier 1 Help Desk Technician

Super Systems Inc (SSi) is searching for a Tier 1 Help Desk Technician to join a program in Quantico, VA.

This position performs the following functions:

• Initiate and resolves service request/problem incidents
• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
• May route calls to product line specialists, application, or system support specialists
• Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems
• Works with system administrators and developers to ensure services/incidents are completed
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Qualifications:

Required Qualifications:

• Security + CE
• Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication (TS/SCI preferred)