Systems Administrator (client devices)

Job Description

Super Systems Inc is looking for a Strong Desktop Support/Systems Administrator for a TS/SCI role in Springfield, VA. Requires a TS/SCI clearance to be considered.

The Desktop Support/Voice-Video technicians provides PC, telephone, and voice and video conference support which may include duties such as:

  • Unpacking and setting up PCs
  • Installing PC operating systems via scripted install packages
  • Installing application software on PCs via scripted install packages
  • Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur
  • Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions.
  • Performs all administration involved with PC (desktop/notebooks) distribution including
  • Performing inventory on software and computer stock and making request for order or ordering new equipment
  • Performs service center technology support which may include duties such as installing an IP phone, installing COTS – GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur
  • Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff.
  • Support network and locally attached printers
  • Use of the Support Center ticket database to track, update and close tickets.
  • Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer.
  • Identify and execute process improvements and other enhancements that improve operational efficiency.

KNOWLEDGE/SKILLS:

  • Security +
  • TS/SCI clearance
Job Title
Systems Administrator (client devices)

City State
Springfield VA
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