City
Cleveland

State
OH

Job Type
Full-Time Regular

Job Description

Position Responsibilities

  • Oversees the daily operation of Workday.

  • Recommends process improvements, innovative solutions, identifies major variations from established policy and system configuration.

  • Supports Workday by leading the research and issue resolution process, testing solutions, and communicating resolution to customers.

  • Diagnoses and troubleshoots system issues including data errors, security, process and integration issues with a focus on identifying the root cause and creative problem-solving.

  • Analyzes errors and utilizes various resources such as Workday Community to drive resolutions and identify root cause.

  • Leads the deployment of Workday bi-annual releases, enhancements, and upgrades including change management with process owners.

  • Participates in and sometimes leads the ongoing design, configuration, deployment and maintenance of Workday changes, issues, and enhancements.

  • Participates in compensation model development and forecasting of the expected outcomes for new and ongoing HR, compensation, and benefits programs.

  • Supports and sometimes develops maintenance of inbound/outbound Workday HCM integrations to third party vendors including payroll and benefits providers.

  • Performs data uploads into Workday as needed (EIB).

  • Develops test plans and project plans for upgrades/new functionality.

  • Creates and updates documentation and training/quick reference guides for pertinent system implementations, upgrades, and modifications. Provides appropriate communications as upgrades and modifications occur.

  • Conducts training, including developing user procedures, guidelines, and documentation. Trains Subject Matter Experts (SMEs), Human Resources, managers and associates on new processes/functionality.

  • Develops and maintains simple to complex reports, hubs, and dashboards, working with functional teams to understand and interpret the information.

  • Runs and distributes scheduled reports and supports business requests for ad-hoc report generation.

  • Performs other duties as assigned.

Knowledge and Experience

  • Five or more years of experience with HR Information System configuration and support.

  • Experience working within the Human Resources department is preferred.

  • Experience with Workday configuration and administration (Experience and knowledge of Workday HCM, Recruiting, Compensation, Payroll, Benefits, Absence and Timekeeping).

  • Advanced knowledge of Workday domains, data structures and reporting functional areas (e.g. within Core HCM, Reporting, Compensation, Talent, Benefits and Payroll).

  • Outstanding customer service skills.

  • Ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.

  • Ability to consult with stakeholders and identify metrics and interpretation needed in deliverables.

  • Proficiency in Microsoft Office Suite (including advanced formulas, creating pivot tables, graphics, charts).

  • Self-motivated with a focus on driving results and strong sense of accountability.

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