Job Description
We are looking for a dynamic remote Customer Service Agent based in Cape Town to join our team.

Personal attributes:
  • Honest
  • Accountable and responsible
  • Respectful
  • High level of integrity
  • Open and transparent
The role as Customer Support Specialist:
  • Maintain a positive, empathetic and professional attitude toward customers
  • Respond promptly to customer inquiries
  • Communicate with customers through various channels
  • Acknowledge and resolve customer complaints
  • Ensure customer satisfaction and provide professional customer support
  • Scoping
  • Troubleshooting
  • Resolve customer queries via phone, chat, email and ticketing
  • Previous experience on platforms like Zendesk and Slack would be an advantage
Requirements:
  • Fluent in English (spoken and written)
  • High attention to detail
  • Passed Grade 12
  • 1 to 2 years of customer service experience essential
  • Clear Criminal Record
  • Previous Call Centre experience will be an advantage
  • Reside in Cape Town
Benefits:
  • Salary market related
  • shift allowance
  • Laptop and Wi-Fi dongle provided
  • Working hours:
  • 24-hour rotational shifts (closed between 23:00 and 06:00 during lockdown)

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201903 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email info@surgo.co.za .




Job Type
Full-Time Regular

Location
Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR