columbus, OH

Job Type
Contract Full-Time

Pay Rate

Wealth Management Operations Call Center Business Analyst

Duration: 6 Months

Pay Rate: $46.31

Work Location: 4343 Easton Commons, Columbus, Ohio 43219


Responsibilities include:

  • Authoring of Business Requirement Documents related to Contact Center change and transformation
  • Performing analysis in order to support identification of procedures/processes eligible for streamlining and increased efficiency
  • Define and drive the implementation of Global Standards and Best Practice
  • Support change agenda by partnering with Lead Business Analyst
  • Creation and execution of UAT test scripts according to defined test plan
  • Defect management throughout product lifecycle
  • Participation in Production release events including off hours/weekend check outs & validation

Qualifications & Skills Required:

  • 1-3 years’ related experience within a Contact Center environment
  • Familiarity with Genesys, NICE, AVAYA and other Contact Center platform tools a plus
  • Ability to maintain composure and professionalism in a fast-paced, busy environment
  • Ability to develop strong working relationships with Business and Technology counterparts
  • Project Management discipline experience beneficial but not required
  • High level of attention to detail
  • Strong knowledge of Microsoft Office
  • Effective communication skills, both written and verbal
  • Excellent organization skills
  • Bachelor’s Degree
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