Job Description
As a Voice Services Technician, you will be responsible for onboarding mobile subscribers, configuring SIM and eSIM profiles, and supporting both VoIP and fax/eFax services. You will assist with new tenant deployments on our hosted VoIP platform, configure SIP endpoint devices, and collaborate with provisioning teams to port numbers and activate services. This role also supports pre-sales engineering efforts, including solution design, product demonstrations, and documentation. Your contributions will help deliver an exceptional customer experience while maintaining the high reliability and quality standards of our voice services.

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.


Essential Functions:

  • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
  • Create a positive customer experience with every contact
  • Meets expectations according to policy - Attendance
  • Perform other duties as assigned
  • Participate in on-call rotation
  • Personal fascination with technology
  • Excellent communication abilities, both verbally and in writing.
  • Self-managed, motivated, proactive, and resourceful
  • Submit, track, document, and monitor submitted LSR/port orders to our Local Exchange Carriers (LECs/ ILECs), using various internal and external systems.
  • Ensure Firm Order Confirmation (FOC) is received within regulated timeframes and assist in resolving order rejects within a timely manner.
  • Create and Activate Nextlink Mobile services

Skills:

  • Strong knowledge of VoIP and SIP protocols, including registration, invite flows, and SDP
  • Ability to analyze packet captures using tools such as Wireshark
  • Familiarity with networking technologies: VLANs, LLDP, QoS/CoS prioritization
  • Experience configuring SIMs/eSIMs via carrier portals or device management platforms
  • Comfort working with PBX systems (Hosted, SIP-Trunking, On-site)
  • Experience with mobile network configuration and device activation
  • Capable of conducting technical investigations using vendor docs and external resources
  • Proficient in Microsoft Office suite and CRM systems
  • Excellent verbal and written communication skills
  • Self-driven, team-oriented, and capable of managing multiple priorities

Education and Experience:

  • High School Diploma or equivalent; Associate’s or bachelor’s degree preferred but not required
  • Valid Driver's license
  • Previous experience in a similar role is a Plus
  • Experience with all Microsoft Office tool (Excel, PowerPoint, Word, Outlook)
  • Experience working within a CRM
  • Experience working with Hosted Voice over IP, SIP-Trunks, and On-site PBX systems Preferred

Job Classification:

  • Voice
  • Non-Exempt

Work Environment/Hazards:

  • Working conditions primarily inside an office environment
  • The noise level in the work environment is usually moderate
  • High level of interaction with external/internal clients
  • Occasionally driving for on-site work

Physical Demands:

  • Stationary position for 8-10 hours a day
  • Repeating motions that may include the wrists, hands and/or fingers.
  • Visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
  • To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment and moving about the office. The employee must be able to communicate via email and verbally via telephone.

Working Hours/Days:

  • Monday thru Friday
  • 8AM – 5PM
  • Full time
  • Occasional weekends
  • Overtime as needed
  • On call rotation

Travel Requirements:

  • 20% of travel required

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Employee Acknowledgement

By signing below the employee confirms that they have read, understand and agree to the job requirements and duties and understand that if they are not able to meet the requirements or duties it may result in the termination of their employment.

Job Type
Full-Time Regular
Location
Hudson Oaks TX