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We are looking for a Voice Engineer to work for our client. The ideal candidate aligns with the responsibilities and qualifications outlined below.

This is a great opportunity for an experienced voice technology professional to design and support next-generation contact center and AI voice solutions, in a fully remote role based in Ohio.

Responsibilities

• Design, configure, and support Genesys PureConnect and/or Genesys Cloud environments
• Build and implement AI Voice Agents to support automated and intelligent call handling
• Integrate voice services with business applications using APIs, webhooks, and related tools
• Troubleshoot and resolve voice system issues, ensuring high availability and call quality
• Collaborate with cross-functional teams to design scalable, reliable voice architecture
• Develop and maintain technical documentation for voice systems and integrations
• Stay current on emerging voice, IVR, and conversational AI technologies
• Support testing, deployment, and optimization of new voice features and workflows

Qualifications

• 4-5+ years of experience with Genesys PureConnect or Genesys Cloud
• Hands-on experience setting up and configuring AI Voice Agents
• Strong API experience, including Requests, Calls, and Webhooks
• Experience integrating voice services with broader software systems
• Strong troubleshooting and analytical skills
• Excellent communication skills and ability to work independently in a remote environment

What Our Client Offers

• Fully remote work flexibility (Ohio-based)
• Generous paid time off and flexible scheduling
• Opportunity to work on cutting-edge AI voice technology
• Collaborative, innovation-focused team culture