Vice President of Sales (Call Center Operations)

Headquartered in Boca Raton, Florida, with both onsite staff and remote agents, we understand that it takes the very best people to make a company great. We are seeking an experienced and motivated Vice President of Call Center Sales and Operations.

Our client offers a generous compensation package that includes a competitive benefits plan, medical, dental, vision, 401k with company match, PTO and much more! Salary commensurate with experience.

• This position will lead, motivate, coach, and develop the Call Center managers, staff members and agents, as well as ensure continuous improvement in performance metrics, reporting to the Chief Revenue Officer and Chief Executive Officer.
• This role is vital in driving inbound sales, promoting sales growth, as well as rolling out strategic initiatives to grow overall revenue, margins and profits while delivering consistent phone service, and decreasing abandoned call rates and customer hold times.
• This role will partner with Finance, Marketing and Customer Service to develop/implement sales strategies, deliver initiatives that improve performance, functionality, and maximize the effectiveness of the Call Center.
• Set and execute data-driven sales strategies and incentives designed to improve sales.
• Create a culture of success and ongoing sales goal achievement to deliver profitable growth. Develop a strong sustainable team by attracting, mentoring, developing, rewarding, and retaining top talent.
• Inspire and motivate supervisors and team members to achieve and surpass performance targets.
• Direct the ongoing professional development of call center staff and management team as it relates to technical and sales trainings critical to the team's success.
• Work with call center management on improvement of KPIs, management of operations applications, performance monitoring/QA, and employee leadership and coaching.
• Demonstrated ability to increase key metrics along sales quotas, conversion rates, etc.
• Master's degree or equivalent a plus.
• Minimum 7 years progressive experience in a fast-paced environment performing call center leadership duties both directly and indirectly
• Our client is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
• Please submit resume for consideration.