Vice President of Operations
Baltimore, MD

Reports To: Senior Vice President, Strategic Operations & Business Expansion

Job Summary

The Vice President of Operations is responsible for the overall operational leadership, performance, and oversight of all government and commercial contracts ($150 M) within the client's division. This role ensures compliance with all applicable federal, state, and local regulations; advances the Agency’s mission; drives operational excellence; and supports strategic growth initiatives.

The Vice President of Operations is accountable for maximizing operational performance, financial results, and service quality while fostering an inclusive workplace that demonstrates compassion, dignity, and respect for individuals with disabilities.

Essential Functions

Strategic & Operational Leadership

· Provides executive leadership and promotes a shared vision focused on quality, operational excellence, innovation, and continuous improvement.

· Implements the Agency’s mission, vision, and strategic priorities across all organization's operations.

· Oversees day-to-day and long-term operational performance in alignment with the approved strategic plan.

· Develops, implements, and monitors short- and long-term operational goals and strategic initiatives.

Contract Oversight & Compliance

· Oversees all aspects of government and commercial contracts, including staffing, equipment, supplies, service delivery, and fiscal viability.

· Ensures compliance with all applicable laws, regulations, contract requirements, and Agency policies, including AbilityOne, SourceAmerica, Maryland Works, and other governing entities.

· Ensures compliance with commensurate wage requirements, wage and hour regulations, and Collective Bargaining Agreements (CBAs).

· Maintains current knowledge of custodial, grounds maintenance, total facilities management, and logistics standards, methods, materials, and equipment.

Financial & Performance Management

· Assists in the development of the annual operating budget in collaboration with Finance.

· Operates within approved budgets and ensures financial discipline across all operations.

· Oversees revenue performance and supports accounts receivable management in coordination with organization's Finance.

· Approves expenditures within delegated authority and seeks approval for items outside established limits.

· Evaluates organizational and departmental performance to ensure financial, operational, and mission objectives are achieved.

Quality & Continuous Improvement

· Works collaboratively with Quality leadership to ensure service quality is maintained, enhanced, and compliant with regulatory and contractual standards.

· Implements best practices in quality management, inspection systems, performance metrics, and corrective action processes.

· Utilizes data, assessment tools, and operational audits to drive continuous improvement.

Business Development & External Relations

· Supports new business opportunities in custodial, janitorial, total facilities management, logistics, and other niche markets.

· Represents organization in interactions with government agencies, the AbilityOne Commission, SourceAmerica, Maryland Works, customers, partners, and community stakeholders.

· Maintains awareness of the competitive landscape, regulatory trends, and emerging opportunities for growth and expansion.

People Leadership & Culture

· Directly supervises, evaluates, and develops assigned leadership and management staff.

· Builds and sustains a positive, inclusive, and respectful workplace culture aligned with organizations' values.

· Attracts, retains, and motivates high-performing leaders and staff.

· Supports workforce development, training, and leadership development initiatives.

· Contributes to a work environment that is professional, collaborative, enthusiastic, and mission-focused.

Reporting & Governance

Regularly reports to the Senior Vice President, Strategic Operations & Business Expansion on:

• Progress toward operational and strategic objectives
• Financial performance and risks
• Emerging issues and opportunities
• Initiates and directs the development of new programs and services as needed

Secondary Functions

· Develops and maintains strong relationships with customers, partners, and community agencies.

· Supports and promotes staff training and professional development programs.

· Builds productive internal and external partnerships to support organizational goals.

· Participates in cross-organizational initiatives and change management efforts.

· Performs other duties, responsibilities, and special projects as assigned.

Education

· Master’s degree in Business Administration or a related field from an accredited college or university preferred.

· Knowledge of government contracting practices.

· Knowledge of green cleaning principles and ISSA CIMS certification requirements.

· Knowledge of electronic tracking and performance management systems.

· Knowledge of custodial, grounds maintenance, total facilities management, logistics, and DOD standards.

· Knowledge of SDS, fire and safety, hazard communication, and bloodborne pathogen regulations.

Experience

· Ten (10) or more years of progressive executive or senior management experience, preferably in organizations supporting employment for individuals with disabilities.

· Demonstrated expertise in operational leadership, contract management, and organizational administration.

· Strong financial acumen and experience managing complex, multi-site operations.

· Demonstrated knowledge of federal regulatory and compliance standards.

· Proficiency in business software, data systems, and performance reporting tools.

· Knowledge of government benefits and employment support resources

Details