Vice President, Escrow and Cash Operations

Vice President, Escrow and Cash Operations

The ideal candidate must be a proven mortgage servicing Escrow and Cash subject-matter expert and leader who can develop high-performing teams while ensuring operational excellence and regulatory compliance. The candidate must be technically savvy, with a focus on automating processes and leveraging AI when practical.

Location: This is an on-site role based in the United States. Please contact recruiting for more information.

Position Summary:

The Vice President, Escrow and Cash Operations is responsible for the overall leadership of the Escrow and Cash management areas, including:

• Tax and Escrow Administration
• Cash Management and Cash Processing
• Mortgage Insurance
• Hazard and Flood Insurance
• Credit Bureau Reporting

This position will establish operational strategy, ensure compliance with all investors, agency, state, and federal requirements, implement best practices, and deliver measurable improvements in quality, productivity, risk management, and customer service.

Primary Responsibilities:

• Lead managers and staff responsible for Tax and Escrow Administration, Cash Management, and Cash Processing.
• Manage Mortgage Insurance (MI, PMI, and FPI) and property insurance administration activities, ensuring accurate premium collection, claim processing, policy maintenance, and investor compliance.
• Lead Credit Bureau Reporting activities, ensuring complete, accurate, and compliant reporting in accordance with all applicable consumer reporting regulations.
• Identify opportunities to automate manual processes utilizing AI, improve workflows, and leverage technology to increase operational efficiency.
• Establish operational metrics and key performance indicators (KPIs) to monitor departmental performance, service levels, quality, compliance, productivity, and financial results.
• Develop and implement policies, procedures, and internal controls designed to minimize operational risk, improve accuracy, and reduce losses.
• Partner with Servicing Operations, Default, Customer Experience, Compliance, Risk Management, Finance, and Technology to implement strategic initiatives and operational enhancements.
• Ensure compliance with agency, investor, client, state, and federal servicing requirements, including applicable CFPB, FHA, VA, USDA, Fannie Mae, Freddie Mac, and Ginnie Mae guidelines.

Required Qualifications:

• Minimum of 5 years of Escrow and Cash Management experience.
• Experience leading operational transformation in Escrow and Cash administration, process improvement initiatives, and automation efforts
• Comprehensive knowledge of mortgage servicing regulatory requirements and compliance standards, including CFPB servicing rules, RESPA, TILA, FCRA, Fair Credit Reporting Act requirements, agency guidelines, and investor servicing requirements.
• Exceptional leadership, communication, relationship management, and executive presentation skills.
• Demonstrated ability to lead through growth, change, and complex operational environments while delivering measurable business results.