Client Summary:

• Specializes in optimizing efficiency and cost reduction for payers, providers, and pharmaceutical companies.
• Provides technology-driven services to streamline medical billing, coding, and collections processes.
• Features the world's largest medical coding team alongside proprietary technology and analytics for unparalleled effectiveness.

Position Responsibilities:

• Provide overall management and growth of a defined client portfolio.
• Revenue growth, improved profitability and CSAT are key KPIs.
• Ensure client growth plans are developed, implemented, and modified as needed.
• Ensure clients are completely satisfied with all aspects of performance to facilitate further expansion of services. Ensure client stability and long-term retention.
• Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services.
• Lead and manage a team of one or more Client Service Executives and/or Client Partners.
• Establish clear expectations for ongoing client communications as well as ensuring monthly and/or quarterly performance calls and onsite meetings occur timely and are effective.
• Identify opportunities for expanded services and facilitate the administrative details including but not limited to pricing approvals, proposals, contracts, etc.
• Manage escalated client issues and challenges, involve appropriate senior management and operations personnel, and respond promptly with appropriate feedback.
• Must be able to work in a matrix reporting environment and serve as an influencer of other key service roles, including operations, service lines, solutioning, finance, legal, etc.
• Partner with operations leaders to monitor, analyze and report service trends and haps as well as to create performance improvement plans where necessary.
• Ensure proactive and effective client communication on industry matters that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of revenue cycle changes and the impact to providers.
• Partner with Sales / Sales Support to create SOW’s, contracts and/or contract amendments.
• Ensure client contracts are properly administered, and billing issues are resolved in a timely manner.

Experience & Skills:
Required Experience and Qualifications:

• Strong working knowledge of the healthcare revenue cycle industry.
• Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations.
• Bachelor’s degree in healthcare administration, business, or related field. Master’s degree in a similar field.
• A minimum of fifteen (15) years’ experience, with at least five (5) years in a similar Client Partner role managing portfolio growth within the healthcare revenue industry.

Compensation $185k-$200k

• Health insurance via Aetna (medical, dental, vision, FSA, HSA, Life Insurance, STD, LTD, AD&D
• Reimbursement towards CEUs, second monitor, professional development
• Paid time off and holidays – a total of 21 paid days off in the first year.
• 401k with company match based on performance.