Client Summary:

• Healthcare technology company focused on enabling independent physician groups to manage chronic conditions more effectively through virtual care
• Provides an end-to-end platform combining hardware, software, and mobile capabilities to support remote patient monitoring and care coordination
• Helps provider organizations generate incremental revenue and improve patient outcomes without adding staff or expanding their patient base
• Supports the transition to value-based care by delivering actionable data insights and reducing hospitalizations for chronic condition patients
• Positioned in the growing remote patient monitoring and virtual care market with a focus on specialty-driven, independent practice sustainability

Position Responsibilities:

• Lead, manage, and scale a distributed team of ~50 patient engagement care coaches, with plans to double in size
• Own day-to-day operations including hiring, onboarding, performance management, and quality assurance
• Establish and track KPIs to ensure high-quality patient engagement and strong operational performance
• Improve processes, workflows, and efficiency across the patient engagement function
• Partner cross-functionally with leadership, product, and clinical stakeholders to drive outcomes
• Ensure a high standard of patient experience and physician engagement across all interactions
• Build operational structure and scalability within a fast-growing environment

Experience & Skills:
Required Experience and Qualifications:

• 8+ years of experience in patient engagement, care management, clinical operations, or related fields
• Proven experience managing large, distributed teams (50+ employees)
• Strong operational leader with a track record of building and scaling teams
• Experience in telehealth, virtual care, RPM, CCM, or population health environments
• Hands-on mindset with the ability to operate in a fast-paced, high-growth company
• Experience owning KPIs, improving processes, and driving measurable outcomes
• Strong people leadership skills, including hiring, coaching, and performance management

Preferred Experience and Qualifications:

• Clinical background or exposure to patient care environments
• Experience in high-growth or scaling organizations
• Familiarity with value-based care models

Compensation $180k, Health Insurance, 401k, Paid Vacation