Key Job Objective

This Global Flagship leader will open and oversee a world-class, luxury destination for this highly respected European luxe brand. The flagship will be designed to cultivate a world-class, hyper-personalized shopping experience, including a blend of retail, fine dining, and premier client experience at all touchpoints.

Responsibilities

• Act as the face of the flagship, ensuring it embodies the brand’s DNA and serves as a global benchmark for luxury retail experiences.
• Work closely with headquarters to align strategy, innovation, and customer engagement with the brand’s worldwide vision.
• Play a pivotal role in representing the brand to VIP clients, celebrities, global press, and industry leaders in one of the world’s most influential cities.
• Cultivate a world-class, hyper-personalized shopping experience for UHNW clientele, dignitaries, and luxury connoisseurs.
• Ensure the flagship is a destination for private appointments, bespoke services, and white-glove hospitality, mirroring the world’s most prestigious luxury hotels.
• Develop exclusive clienteling initiatives, from private unveilings of limited-edition pieces to curated VIP experiences that go beyond retail.
• Strengthen relationships with international clients, leveraging cultural awareness and multilingual team capabilities.

Skills Required

• Proven track record of leading large, diverse teams, with the ability to motivate, develop, and retain talent
• Hospitality mindset gained from client-centric retail, hospitality or similar experience
• Luxury experience with understanding of collaboration needed between a global HQ and local flagship
• Flexibility and strategic thinking with an entrepreneurial mindset
• Strong cultural awareness and global mindset; multi-lingual is a plus
  
  

Company Information

Our client is a globally recognized heritage brand synonymous with precision, craftsmanship, and enduring excellence. Its products represent a benchmark of achievement and timeless design admired by discerning clients worldwide.

Leadership & Culture

• Reports to: Head of US Retail with high exposure to US CEO and global leadership
• The company values independent thinking, empowerment, and high-touch client service.

Benefits & Appreciation

Includes PTO, insurance, 401k, and employee discounts. Additional unique benefits may apply.

Salary: to $225K plus bonus

Details