Surgo has partnered with a specialist global cyclist insurance solutions company recruiting for an energetic and motivating USA Sales Team Leader to join their team based in Woodstock, Cape Town. If you have experience leading a team and want to be part of growing a new office in an exciting niche industry servicing the US market, we want to hear from you!

Responsibilities:
Sales Support - Providing the team with ongoing support and solutions to on-floor issues

• Address system problems immediately by ensuring the customer’s needs has been addressed and raising the issues with the relevant operations and technical teams
• On-floor support to agents ensuring any questions by customers are answered accurately and within the relevant policy wording scope
• With assistance from the leadership team, record and resolve all customer complaints according to the complaints process
• Work with the client services training team to continuously update phone and email scripts to ensure relevancy, and continuous improvement
• Ensure the team deliver the required sales and lead conversion results

Sales Reporting - Accurate reporting that covers all the relevant sales metrics
Reporting metrics include but are not limited to:

• Daily and Weekly Lead, Sales, and Agent performance
• Quality Assurance & Sales Validation
• Weekly and Monthly performance reports (internal & external)
• Client Services target reconciliation and commission reports

Client Services Processes & Projects

• Work with the leadership team to improve sales

Support the leadership and training teams with:

• Monitor agent performance and conversion rates to proactively raise any drop in standards or performance
• Monitor discount codes to ensure agents stay within the allowed discount range
• Support the operations team with any special projects, for example, audits or process changes
• Take the lead on issues or improvement areas raised by the agents, ensuring tickets are logged and progressed by the various teams
• Put measures in place to ensure good governance and best practice for example sales funnel management, sales team workflow, compliance considerations and data control

Sales Team Leadership

• Work with the leadership and training team to boost sales team morale and find innovative and fun ways to improve agent skills, and reward performance
• Monitor leave schedules to ensure leave days are managed appropriately, and agents are well-rested without compromising service standards
• Incentives are planned and signed off by the leadership team
• Work closely with the training team to address development areas and improve the skillsets of the client services team

Requirements:

• Grade 12 (minimum)
• You must have your own transport
• Must have 2 years as a Sales Team Leader
• Tertiary qualification, courses and studies in management, leadership, sales /marketing or similar (advantageous)
• Have at least two years’ experience leading a team
• Have at least 5 years’ post qualification experience in a commercial environment
• Have a qualification (or experience) relating to management, finances, marketing or sales
• Insurance and / or contact centre experience will be preferred
• Be active and enjoy a fast-paced environment where they can think on their feet
• Enjoy engaging with team members and peers and building relationships with clients
• Be a team player and motivator
• Love learning, chasing targets, and problem-solving
• Have good bicycle knowledge and are interested in the technical aspects of cycling

Working Hours (Mon-Fri):

No Daylight savings (6 November - 11 March 2023 / subject to change)

• Early shift: 3pm-12am
• Late shift: 6pm-3am

Daylight savings (12 March 2023 - 5 November 2023 / subject to change)

• Early shift: 2pm-11pm
• Late shift: 5pm-2am

Remuneration & Benefits:

• Monthly base salary R25,000 - R30,000
• Monthly shift allowance R2,500
• Commission earnings based on team performance
• International exposure

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202269 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za

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