The VP, Trust Officer serves as the senior client relationship manager for the daily administration and account maintenance of fiduciary accounts in the Virginia office and is primarily responsible for complex estate and trust settlement accounts and administrative matters. The VP, Trust Officer oversees and guides onsite Trust Administration Team in the execution of tasks and works closely with the Business Development Officer to onboard new Trust relationships and transition clients to the relationship management team. The VP, Trust Officer also oversees special projects and internal reporting for the office.
Primary Duties and Responsibilities
- Prepares account files and assigns accounts to onsite Trust Administrators.
- Oversees the collection and preparation of all necessary paperwork for client transactions.
- Prepares the opening and closing of accounts for review by the Fiduciary Officer.
- Participates in the preparation of client presentation and meeting materials, as needed.
- Monitors bill pay submitted by clients or beneficiaries for processing by onsite Trust Administrators.
- Monitors account inquiries from clients for response by either the onsite Trust Administrators or Trust Officer.
- Prepares or assigns annual administrative account reviews for review and approval and works with Fiduciary Officer to resolve exceptions by deadlines.
- Assists in maintaining current book of business by providing excellent and professional client service.
- Provides administrative direction and answers questions regarding trust document interpretation and administrative risk management.
- Reviews documents and works with team members to ensure proper documentation for all discretionary requests from clients.
- Works directly with clients, internal partners, and external resources (i.e., accountants, attorneys, and vendors) regarding administrative and settlement matters.
- Reacts to various matters and re-prioritizes as appropriate.
- Assists in the implementation of procedures, controls and guidelines designed to meet policy requirements, while creating processes and strategies for the office to enhance the overall effectiveness of fiduciary services, the client experience, and employee performance and satisfaction.
- Supervises and trains onsite Trust Administrators.
- Oversees internal compliance and risk management reporting for the office.
Education and Experience
- Bachelor’s Degree in business-related field required.
- Juris Doctorate (JD), Master’s Degree in Trust or Wealth Management, or Certification from ABA or other trade group in trust administration, estate planning, and/or operations (i.e. CTFA) required.
- Minimum ten years of experience in trust and investments administration required.