Training/Support Specialist
Training/Support Specialist
– Honolulu, Hawaii
Job Purpose
The purpose of this job is to help all end users successfully implement the FACET system into their daily processes and ensure that all documents get into the ashore repository for backup. This position must be able to work with all supporting entities to ensure all systems are working efficiently and correctly.
Duties and Responsibilities
The job duties and responsibilities include, but are not limited to the following:
Going onsite to the actual location of the FACET system to perform regular daily maintenance and support.
Be able to understand, train and teach all aspects of FACET and FIAR to various group sizes at their location of choice.
Must be able to provide support in person, e-mail and phone.
Must update support database on a daily basis
Must obtain all applicable sign-off documentation for onsite visits
Must be self-managed and driven to get the job done with little to no supervision.
Must be able to perform “ad hoc” demos or briefs of the FACET system.
Have some familiarity with Microsoft Office (Word, Excel, database).
Have a professional physical and phone presence at all times to mirror professional values.
Be available from 0800 – 1700 on weekdays to take support calls or visits from need be clients.
Other duties, as assigned
Minimum Education & Experience:
A bachelor's degree in information technology or related field.
Should have a minimum of 5 years of IT networking experience
Minimum Skills, Knowledge, & Abilities:
Must be a U.S. Citizen and have a current secret clearance.
Must have a valid/current driver’s license and U.S. Passport.
Must be able to travel domestically and internationally as needed for 1-2 weeks at a time.
Must have demonstrated training and customer service experience in the IT field
Must have a strong customer service background
Proficiency in using the Microsoft Office suite of software
Ability to learn quickly and take charge confidently
Ability to work within a team to meet established project goals
Ability to communicate professionally, concisely and effectively, both verbally and in writing
Must be able to lift a 40 pound box.
Preferred Skills, Knowledge, & Abilities:
Prior Navy S1, S2, S6 or S8 experience preferred with experience in the Logistics field.
Experience with ATO and RMF is a plus
Ability to work independently and as a member or leader of a team with minimal supervision
– Honolulu, Hawaii
Job Purpose
The purpose of this job is to help all end users successfully implement the FACET system into their daily processes and ensure that all documents get into the ashore repository for backup. This position must be able to work with all supporting entities to ensure all systems are working efficiently and correctly.
Duties and Responsibilities
The job duties and responsibilities include, but are not limited to the following:
Going onsite to the actual location of the FACET system to perform regular daily maintenance and support.
Be able to understand, train and teach all aspects of FACET and FIAR to various group sizes at their location of choice.
Must be able to provide support in person, e-mail and phone.
Must update support database on a daily basis
Must obtain all applicable sign-off documentation for onsite visits
Must be self-managed and driven to get the job done with little to no supervision.
Must be able to perform “ad hoc” demos or briefs of the FACET system.
Have some familiarity with Microsoft Office (Word, Excel, database).
Have a professional physical and phone presence at all times to mirror professional values.
Be available from 0800 – 1700 on weekdays to take support calls or visits from need be clients.
Other duties, as assigned
Minimum Education & Experience:
A bachelor's degree in information technology or related field.
Should have a minimum of 5 years of IT networking experience
Minimum Skills, Knowledge, & Abilities:
Must be a U.S. Citizen and have a current secret clearance.
Must have a valid/current driver’s license and U.S. Passport.
Must be able to travel domestically and internationally as needed for 1-2 weeks at a time.
Must have demonstrated training and customer service experience in the IT field
Must have a strong customer service background
Proficiency in using the Microsoft Office suite of software
Ability to learn quickly and take charge confidently
Ability to work within a team to meet established project goals
Ability to communicate professionally, concisely and effectively, both verbally and in writing
Must be able to lift a 40 pound box.
Preferred Skills, Knowledge, & Abilities:
Prior Navy S1, S2, S6 or S8 experience preferred with experience in the Logistics field.
Experience with ATO and RMF is a plus
Ability to work independently and as a member or leader of a team with minimal supervision
Job Type
Full-Time Regular
Full-Time Regular
Location
Honolulu HI
Honolulu HI