Job Description

Surgo HR & Training manages a wide range of human resources functions that companies might otherwise outsource to multiple vendors of which one is in-house training.

We are urgently looking for a trainer to join our team. The role consists of the facilitation of training and learning and development interventions as well as to facilitate the delivery of campaign-specific product training and interventions as required by the company and its clients.

Requirements
  • Grade 12 or equivalent qualification
  • Assessors and moderator’s accreditation
  • 2+ years of hands-on trainer/facilitation a must
  • Working experience in a call centre environment desirable
  • Significant experience in delivery of Operational Training
  • Knowledge of learning methodologies and programs
  • Training facilitation and training individuals and groups
  • Excellent communication skills (written and verbal) in English
Personal attributes:
  • Honest
  • Accountable and responsable
  • Respectful
  • High level of integrity
  • Open and transparent
Competencies (Knowledge/skills)
  • Self-motivated, enthusiastic and have a positive attitude towards work
  • Excellent interpersonal and team skills with the ability to work under pressure at all levels of the organisation
  • Strong IT skills (Microsoft suite, G- Suite, Zendesk and Slack)
  • Solid understanding of how operational training can influence achievement of business objectives
  • Strong motivational and influencing skills to develop people’s attitudes and skills
  • Ability to respond positively to change demonstrating flexibility in shifting priorities
  • Work independently, as well as in a team environment
  • Self-management of own work, prioritising and organisation of day to day tasks to meet operational requirements

Key Responsibilities
  • Populate training registers for any training intervention
  • Send out invitations to relevant stakeholders participating in the Induction process of new starters
  • Activate all IT request (i.e. logins, systems, etc.)
  • Request stationery and venue for training groups
  • Printing of training material on an ad hoc basis
  • Maintain regular training reporting from daily to weekly and monthly
  • Responsible for handover process of training documents, from training to human resources as well as training to operations
  • Successful implementation of operational training programs. 95% of trainees successfully complete their training programs
  • Meticulous maintenance of training records to show compliance and evaluation has been achieved
  • Keep accurate records of mentoring/coaching/support and evaluation of trainees or trainers being supported/developed
  • Maintain an accurate training database
  • Take ownership for own performance actively seeking opportunities to improve and deliver
  • Assist in implementation and delivery of training interventions/solutions
  • Responsible for ATR/WSP and Employment Equity Reports

Working hours:
Monday to Friday 08:00 – 17:00

Salary:
R 20,000 to R 25,000 depending on experience and skill set

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201773 subject heading or email body.

Please note that due to the high volume of CV's received, only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.
Job Type
Full-Time Regular

Location
Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR