Job Description

Job Location: Honolulu, HI Compensation: $17.00 - $22.50 per hour
Employment Type: Full-Time, Direct Hire
 Work Schedule: 6:00 AM and 5:00 PM、Sunday through Saturday, including holidays

Bilingual Tour Operations Coordinator (Japanese/English)

Position Summary

Seeking a bilingual (Japanese/English) professional to support tour operations and customer service coordination for a leading travel and tourism organization. This role serves as a liaison between Japan offices, local vendors, and internal departments to ensure smooth tour operations and exceptional customer experiences.

Key Responsibilities

  • Coordinate tour schedules, itinerary updates, and operational changes

  • Communicate with Japan offices, vendors, and internal teams regarding tour arrangements

  • Manage tour-related issues and provide timely problem resolution

  • Report incidents and emergency situations to relevant stakeholders

  • Support administrative functions including documentation, invoicing support, and coupon management

  • Provide operational support for tours, VIP guests, and special events

Qualifications

  • Bilingual in Japanese and English (spoken and written)

  • Minimum 1 year of travel industry experience or related experience

  • Strong customer service, communication, and problem-solving skills

  • Proficient in Microsoft Office and general computer applications

  • Ability to multitask and work effectively in a fast-paced environment

Schedule

  • Business hours operate between 6:00 AM and 5:00 PM

  • Sunday through Saturday, including holidays

  • Schedule may include weekends and holidays as needed

Details

Employee Type
Full-Time Regular
Location
Honolulu HI
Date Posted
6/02/2026
Position Id
301221



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