Position Id

Ticket Resolution Agent - $19.23/hour
Phoenix, AZ

The State of Arizona is looking for a Ticket Resolution Agent. This is a fully remote position requiring internet access with sufficient bandwidth to handle applications required for the job duties.


  • Review, research, and analyze routine to moderate ticketed issues for taxpayer inquiries.
  • Reroute ticket escalations to appropriate departments, in accordance to policies, procedures and job aids.
  • Email appropriate documents to taxpayers regarding inquiry requests. Document and update critical information in Ticketing, TAS and supporting systems according to standard work on completion of each request.
  • Document and track daily production utilizing tools as outlined and required.
  • Utilize all software, databases, systems and scripts as outlined in standard work.
  • Attend and participate in training, meetings, and huddles as required.


  • Basic math and computer skills
  • Google Suite proficiency
  • Microsoft Word and Excel proficiency
  • High school diploma or equivalent.

For more information, contact Christine Hawn at 602 788-5890 ext 123 or email at