Our client is an award-winning, internationally acclaimed digital solutions and technology service provider. With a track record of more than 20 years, they have become one of South Africa's leading providers of on-demand customer experience and digital solutions.

ROLE AND RESPONSIBILITIES

• Telecom engineers are experts in electronics who typically specialise in telephone networks or broadband telecommunications
• Telecom engineers design or configure voice, video, and data communications systems
• A person in this role is also expected to manage installation and post-installation service and maintenance
• A successful telecom engineer should be an analytical problem-solver with strong math skills and prior experience
• Job candidates will need a bachelor’s degree in computer science, electrical engineering, information technology, or a related field

Duties:

While the day-to-day duties of a telecom engineer are determined by their employer, there are many core tasks associated with the role

Based on our analysis of job listings, these may include:

Install Software and Hardware

• Telecom engineers install, or coordinate the installation of, new or modified hardware, software, or programming modules of telecommunications systems

Monitor and Test Systems

• It is expected that these engineers test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems, networks, and data
• Telecom engineers also monitor and analyze system performance, such as network traffic, security, and capacity, to proactively identify service-impacting issues

Manage Projects

• Telecom engineers manage large projects requiring telecommunication services, ensuring timely planning and implementation
• Duties include changing priorities and tasks to most effectively match a varied grouping of skills to fit customer needs
• Telecom engineers are also expected to resolve complex and escalated network and telecom service issues in a timely manner to support internal and external customer requests and needs

Create and Maintain Documentation

• To ensure proper protocols and processes are in place, telecom engineers produce, update, and generally improve technical documentation to support security requirements and operational support of systems

Configure and test Charging configuration

• The engineer will be required to build tariff plans test and implement them should this be required
• This will take analytic thinking and problem solving to implement plans according to the operators timelines and requirements within the capabilities of the solution

TELECOM ENGINEER SKILLS AND QUALIFICATIONS

• Successful telecom engineers are analytical problem-solvers
• They think proactively to stay ahead of issues that may arise
• They are well organized and thrive in fast-paced, high-stress environments. Additionally, employers prefer candidates who possess the following abilities:
• Communication skills – it is crucial that a person in this role has the ability to communicate network security issues, configuration issues and integration issues to peers and management clearly and effectively
• Adaptability – telecom engineers typically work as a member of several teams, which requires flexibility and adaptability
• Candidates interested in this role should be collaborative and comfortable working both individually and with larger groups
• Problem-solving skills – it’s the job of the telecom engineer to solve problems. Software, network, and data incidents can happen at any time and it’s expected that these engineers will research, escalate, and resolve issues effectively
• Analytical thinking – efficiently identifying and analyzing problems of existing telecommunications systems and determining the most effective ways of reducing and eliminating future problems for improved communication levels is crucial to the success of a telecom engineer

PREFERRED SKILLS

• Online Charging System (OCS) config and maintenance
• Integration
• GSM telecommunications
• SMS / USSD
• Networking
• Programming Java/Python
• Microsoft
• Linux
• DB + SQL

TELECOM ENGINEER EDUCATION AND TRAINING

• A Bachelor's Degree in a field such as electrical engineering, computer science, software engineering, systems engineering, or information systems is typically required to work in this career

Senior positions require 3 to 5 years of experience

Salary: R45,000 to R50,000 per month depending on experience

Working hours: Monday - Friday, 8am to 5pm (additional hours may be required operationally)

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202241 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za

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