TECHNOLOGY ALIGNMENT MANAGER
Montgomery, AL

Job Description:

Technical Alignment Managers (TAMs) are members of our proactive team. This team’s goal is to continuously improve our client’s technology by aligning their environment to our internal best practices and standards. Through this process, we increase their reliability and security while lowering their reactive issues. Our TAMs play a crucial role in helping our clients achieve technology success by measuring each client’s alignment to our standards and building/maintaining a relationship with them as a technical resource. TAMs become our internal subject matter expert for each client's environment and complete on-site and remote checks of their technology infrastructure. When issues are discovered, you will be responsible for either remediating the issue or creating escalation tickets for another team.

Required Qualifications:

• Minimum education: Associate degree
• 4+ years of technology experience
• Must have reliable transportation and be able to drive to client locations on a routine basis

Responsibilities:

• Perform on-site and remote client assessments to measure their alignment to our standards and best practices
• Create recommendations that will allow the Virtual Chief Information Officer (vCIO) to analyze the impact of misaligned technology standards
• Contribute and help maintain a comprehensive standards library to guide assessments and technology alignment
• For you assigned clients, develop and maintain a relationship with the point of contact and end users
• Become the subject matter expert on each client's technology and vendor information
• Maintain and update client documentation, knowledgebase, and configurations
• Track your time and keep an updated calendar for the next 60 days to keep client visits organized and timely
• Job may require occasional travel and off-hours or weekend work

Personal Attributes:

• Detail oriented
• Self-motivated
• Strong work ethic
• Work independently and contribute as a team player
• Problem solving and troubleshooting
• Strong written and verbal communication

Suggested Knowledge:

• Windows Server (all versions)
• M365 & O365
• Remote Desktop Services
• Exchange Online
• Microsoft SQL Server
• Active Directory / Group Policies
• DHCP / DNS
• Virtualization (VMware & Hyper-V)
• Cloud Hosting Concepts
• Remote Access
• Desktop Operating Systems
• Routers, Switches & Wireless
• Virtual Private Networks
• Networking - TCP/IP Routing & Subnets
• Printer Troubleshooting
• Backups, Business Continuity
• Mobile Devices
• Network and Endpoint Security
• Hardware / Software Upgrades
• VoIP
• Autotask PSA
• Datto RMM
• Compliance (HIPPA, PCI-DSS, SOX, etc.)