Technician for an Industry Leader - VANCOUVER
Our client is a dynamic organization that is a leading integrator of innovative software and hardware products, solutions and services. Their award winning solutions enable customers to save time and money. They have engaged ROSS (www.getROSS.com) to search for a Technician.
ROSS is an innovative leader in Recruitment Process Outsourcing (RPO), Recruitment Augmentation and People Strategies; we are People Specialists helping companies align their People Strategy with their Business Growth. Our unique model truly creates strategic alignment between the goals of hiring managers, HR professionals, recruiters and career/contract seekers.
The Technician will be responsible for repairing, installing, maintaining, troubleshooting and upgrading RFID and Barcode systems, software, and related peripheral equipment. The technician assesses user training needs and trains users in effective use of standard applications; makes recommendations regarding hardware and software use; prepares documentation and provides user assistance to customers; and performs related work as required.
You Will…
· Repair, install, configure, maintain and upgrade RFID and Barcode systems and software.
· Stage and configure mobile computers, wireless network infrastructure and data collection equipment such as printers, scanners and related hardware.
· Manage customer spare pools and quarterback advanced exchange services using customer owned spare pools in order to meet SLA’s.
· Installation of cables and rewires or directs the rewiring of cables as required for new installations and reconfigurations.
· Evaluate repair requests, determine extent of needed service and exercise considerable judgment in continuing with the service or forwarding extensive requests to supervisor or suppliers.
· Handle all necessary documentation and data entry required.
· Maintain inventories and perform related work as required.
· Provide prompt and effective problem solving and troubleshooting to customers through telephone, onsite and email contact when system failures or dysfunctions occur.
· Assess needs and train users in effective use of equipment.
· Make recommendations to staff regarding hardware and software acquisitions.
· Keep up to date on new equipment and software training.
· Maintain and develop relationships with customers to ensure proper support.
· Maintain and develop relationships with salespeople to aid and support them with their customer needs.
- Maintain and develop relationships with OEM SE and technical staff.
- Work with fellow technicians to cross train on knowledge of various types of equipment.
- Work with the programming team to understand the integration of our software with hardware.
- Responsible for inventory room management with inventory controller.
- Manage safety and environmental compliance activities.
You Have…
- College diploma, preferably in Computer Science or equivalent combination of education and experience.
- 2+ years experience with general computer installation, maintenance and repair.
- Experience with Microsoft Office products is required and experience with a CRM is preferred.
- Solid communication skills including excellent writing skills.
- Organized and able to work under pressure.
- Great team player.
- Ability to work independently in a fast-paced team-oriented environment.
- Valid driver’s license.
Competencies
If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them; please feel free to forward this email/job posting to them. There is no referral fee for this role.