Technical Support

Summary
Support customers by maintaining, troubleshooting, and repairing food processing equipment, while collaborating with internal teams to ensure high service quality.

Key Responsibilities:

• Work with Engineering and Production teams to solve technical issues.
• Ability to understand technical documents, procedures, and flowcharts.
• Perform repairs and preventative maintenance (calibration, system checks).
• Provide technical support via phone and on-site visits.
• Accurately complete service reports and QA documentation.
• Understand customer needs and assist the sales team with technical questions.
• Maintain tools, equipment, and parts inventory.
• Follow company policies and Quality Management System requirements.
• Communicate service updates to account managers.
• Travel as needed (some overnight stays may be required).

Qualifications:

• Minimum 3 years of relevant experience in mechanical engineering within the machinery department.
• Business-level English required; Japanese language skills are a strong plus
• Proficient in basic PC skills (Word, Excel, PowerPoint)
• Strong communication skills for internal and external coordination
• High attention to detail and accuracy in administrative work
• Interest in Japanese (food) culture