Job Title
Technical Support Specialist

Conyers GA

Min Salary

Min Years Experience

What we’re looking for:

Technical Support- Assist Systems Warranty Manager with tracking requests for technical support. Provide technical support for refrigeration systems, electrical distribution products, and fueling systems. The ideal candidate will be responsible for maintaining a professional link between the Company and the end user in supporting Refrigeration products.

What you’ll be responsible for in this role:

  • Use warranty request system, email, and InContact to receive technical support requests.
  • Log and document all calls.
  • Provide documentation and information per customer request (Using Integra and Visual).
  • Work with Engineering, Sales (outside and inside), and Parts Department to provide resolution to technical issues.
  • Provide training to contractors on our systems.
  • Forward more complex issues to Systems Division Warranty Manager for resolution.

Click here to apply online