Our client, a fun, inspiring interactive agency located in the King and Spadina area in a beautiful loft with lots of sun has engaged ROSS (www.getROSS.com) to help them recruit a Technical Operations Support Specialist. ROSS is a team of People Specialists helping companies align their People Strategy with their business growth. We provide remote or site HR and Recruitment solutions complimented by leading edge open-source HRIS software.

 

You will be responsible for all aspects of day-to-day technical operations for our client’s busy retail client’s Applications and Systems. You will be responsible for hands-on technical support and problem resolution in order to meet Service Level Agreements.

 

Primary Responsibilities:

  • Ensures that technical issues are identified pro-actively and communicated effectively
  • React quickly to live systems issues and service problems to minimize downtime and restore service
  • Liaise with development team to support new features and services
  • Work with system administrators to manage infrastructure, hands-on system administration work as required
  • Ensure that business objectives are met and deliverables are achieved in the agreed timescale, budget and quality
  • Analyze root cause for incidents, implement permanent fixes and produce necessary documentation
  • Promotes and implements the use of automated, repeatable processes for technical support activities
  • Release management and release schedule review and impact analysis
  • Assist with the construction, planning, coordination, communication, and execution of code releases through testing environments and eventually into production environments.
  • Build and maintain automated systems for builds, tests, releases and deployments.

 

Education:

  • Bachelor of Computer Science or Engineering or equivalent experience

 

Skills:

  • Must possess minimum 2-3 years experience working with web applications within a large IT infrastructure
  • Solid understanding of web based applications and fundamental technologies including J2EE, Open Source platforms/frameworks, RDBMS
  • Experience with Windows, AIX, and Linux Operating System platforms
  • Strong experience in administration/maintenance of software version control systems such as SVN
  • Hands-on experience with build tools including Ant, Hudson, Maven
  • Strong in Perl and shell scripting (Bash,Csh)
  • Knowledge of best practices related to release management and software configuration management
  • Strong problem analysis skills
  • Ability to convey technical concepts and recommendations to non-technical individuals
  • Possess strong written and spoken communications skills
  • Ability to properly prioritize multiple simultaneous tasks
  • Ability to work under the pressure of frequent and tight deadlines
  • Energetic, motivated and decisive individual

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them. In addition, we're happy to give you a $250 referral fee. Click http://www.getROSS.com/referral_fee.php for more details.



Details

Employee Type
Full-Time Regular
Location
Toronto ON