Technical Support Analyst



Job Type
Full-Time Regular


Seeking a Sr. Technical Support / Desktop Support Specialist to provide technical support for desktop computers, applications and related technology.

Functions and Responsibilities

  • Responsible for helping resolve onsite technical issues with computer systems, including software, hardware, Point-of-Sale (POS) systems, and other related IT related problems.
  • Takes ownership of technical issues and works with a sense of urgency to resolve incidents and problems.
  • Provide staff with support on all desktop, laptop, software and peripheral equipment issues
  • Perform deskside support, including installing and upgrading software, installing hardware and configuring systems and applications
  • Troubleshoot hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures.
  • Troubleshoot and repair desktop computers to ensure they interconnect with multiple systems including network drives, email server and all business productivity applications
  • Support projects and other activities, including installation, upgrades, and system updates.
  • Provide support for mobile technologies including iPhone, iPad, Android, etc
  • Follow standard procedures in maintaining and resolving issues, including frequent communication on progress or resolution of issues.
  • Accurately record, track, and document requests utilizing ticket tracking system.
  • Collaborate and troubleshoot with vendor support contacts to resolve technical problems.
  • Track and maintain IT assets including computers, monitors, phones, peripherals, etc.

Experience and Qualifications:

  • 4+ years proven work experience as a Help Desk / Desktop support analyst
  • 3+ years experience supporting Windows operating system
  • Proven experience maintaining and troubleshooting desktop hardware / software and basic network issues
  • Experience installing software, patches, updates on desktop and server platforms
  • Basic troubleshooting of network, software, and printing problems
  • Active Directory experience (account setup, permissions, and GPOs).
  • Mobile technologies support (Android, iOS, etc.)
  • Ability to prioritize and quickly troubleshoot and resolve problems using a wide variety of tools.
  • Requires excellent interpersonal skills. Manages a number of projects at one time, and may be interrupted frequently to meet the needs and requests of internal staff and leadership.
  • Strong customer-service orientation and relationship building skills.

Job ID EB-2078258706 / Posted Posted 2 Months ago
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