City
Irving

State
TX

Job Type
Full-Time Temporary

 

The Support Tech provides day-to-day technical support to retail stores for point-of-sale (POS), network infrastructure, and desktop systems software and hardware.

Emphasis of role: Help Desk Support - 1st level

Provides telephone support to field techs via multiple methods while they install hardware at client locations.

  • Troubleshoot reported Hardware, software, network problems.
  • Responsible for accurate tracking and documentation of installation timeline and any problems that may arise.
  • Provides excellent customer support to internal and external clients.
  • Responsible to insure timely installation of various pieces of hardware.
  • Responds the customer and Retail Solutions personnel via telephone, email, and ticketing system.
  • Provides timely technical resolution of problems or escalations on behalf of customer to appropriate higher level technical personnel.
  • Provide case status updates to Customer and Retail Solutions personnel.
  • Ensure customer satisfactions by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance.

Skill/Experience/Education

  • Minimum 1 year experience in help desk
  • Experience troubleshooting Hardware, software, network problems.
  • Experience documenting within a ticketing system
  • Multi-Tasking
  • Client Facing
  • Vendor Facing

Desired Skills

  • Retail POS Troubleshooting Skills
  • MS Office Suite
  • Network + Certification (Preferred)

Job ID 000152 / Posted Posted 4 Weeks ago
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