Viewing Job - Technical Support - Service [EB-1186730246]

Location

Richardson, TX 75081

Years Experience

2

Industries

Construction

Description

endevis, a leading provider of recruitment solutions across North America, is committed to your success. We work with the best organizations in the world and have relationships you will not be able to connect to through your own networking. Allow our tenured Search Consultants to partner with you in representing your professional career goals in today’s highly competitive market. Apply today!

Technical Support - service

Duties and responsibilities

  • Answer incoming tech support calls, process issues to successful action and closure with customer
  • Be technically knowledgeable to solve problems and guide customers to action such as; enable customer to fix issue, send service person, issue and execute RMA or spare parts action
  • Organize fleet or batch actions and coordinate service projects for customers (manage communications, organize action plans, coordinate within CPS, communicate proactively and in steady, structured way for customer resolutions – secure customer delight during such efforts)
  • Be professional in all aspects of work quality, communications, company and individual presentation
  • Use leading edge safety practices and implement company policies and procedures
  • Ensure field team has all parts, spares, tools, equipment at all times for maximum productivity and customer satisfaction
  • Help drive rigor amongst service team for activity reporting for internal company use and customer reporting
  • Achieve 90% tech hot-line Human-Answer-Phone goal and 100% same day follow up for every customer call. Ensure 100% same day disposition of CPS action with customer seeking help (define action plan even if situation is unclear, to support customer experience)

Qualifications

  • 2 year AA degree or 4 year college degree relating to electrical, power electronics field preferred
  • Vocational, technology training coursework including hands-on training
  • 2 years of experience with solar and/or energy industry services, commissioning, and applications preferred, but on-the-job training is available in some cases
  • Knowledge of solar PV inverter and technology (residential, commercial, utility, power conversion)
  • Experience in field repair, maintenance, diagnostics of inverter, data communications and PV array
  • Good verbal and written communication skills. Diplomatic and artful communicator when challenged by field or service issues
  • Good skills using email, text, phone, Excel, Word
  • Multiplexer, agile, speed and problem solving oriented, systematic, organized, able to travel occasionally and with short notice for sake of customer satisfaction and field portfolio performance goals
  • OSHA and related safety training such as arc-flash, high voltage training

Working Environment

  • This job requires working in the office, lab and sometimes in field
  • This role routinely uses office equipment such as a computer and phone and mechanized equipment such as pneumatic tools, hand or power tools, cranes, lifts and hoists, ladders
  • While performing the duties of this job, the employee will be required to operate a motor vehicle and may occasionally be required to operate a forklift
  • Requires exposure to contaminants, hazardous equipment, hazardous conditions, high places, and sounds and noise levels that are distracting or uncomfortable
  • Requires wearing common protective or safety equipment
  • Requires making decisions that impact the results of co-workers, clients, or the company

Physical requirements

  • While performing the duties of this job, the employee is regularly required to use hands to finger; handle or feel objects, tools or controls; reach with hands and arms; and talk and hear.
  • The employee frequently is required to sit, stand, walk, bend, stoop, kneel or crouch. The employee is occasionally required to climb or balance
  • Requires working in cramped workspaces and getting into awkward positions
  • The employee must regularly lift and/or move up to fifty (50) pounds and occasionally lift and/or move more than one hundred pounds
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Travel

Mostly lab and office-based work but some travel out-of-town to attend required training or work at branch locations or customer PV sites (estimate less than 20% travel)



endevis, LLC. and all companies represented are Equal Opportunity Employers and do not discriminate against any employee or applicant for employment because of age, race, color, sex, religion, national origin, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

IND-D07