Technical Service Representative

Job Title
Technical Service Representative

Location
Columbia SC

Min Salary
$60,000.00

Min Years Experience
5

As a Technical Service Representative, you will provide detailed and complex technical assistance to dealers, contractors and field sales personnel. You will conduct advanced troubleshooting and installation assistance for HVAC/R equipment in order to resolve system issues.

Relocation assistance is available!

In this role, you will be trusted to:

  • Diagnose escalated issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
  • Provide technical documentation to contractors, engineers and employees as required.
  • Document call information into the call-tracking database in the event additional follow-up is required.
  • Identify and help implement process improvements.
  • Mentor and provide strong leadership & coaching to other technical consultants.


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