Technical Service Representative

Technical Service Representative – Capital Equipment (Indianapolis, IN)

Employment Type: Full-time

About the Role

my Client, a leading manufacturer of capital equipment serving industrial and manufacturing clients across North America, is seeking a mechanically inclined, customer-focused Technical Service Representative to join our growing field service team. This is an excellent opportunity to join a technology-leading company in a high-growth, high-impact industry.

Key Responsibilities

• Install, commission, and service capital equipment at customer sites
• Perform preventative maintenance, diagnostics, and repairs on mechanical systems (electrical troubleshooting a plus)
• Provide both remote and on-site technical support and training for customers
• Document service activities and maintain accurate records
• Collaborate with engineering and sales teams to resolve customer issues
• Travel regionally and occasionally nationally (50%+ travel required)

Ideal Candidate Profile

• Education: Associate degree or technical certification in Mechanical Engineering Technology, Mechatronics, Industrial Maintenance, or related field (Ivy Tech or similar trade schools preferred)
• Experience: 4+ years in a service technician or mechanical support role. Customer-facing capital equipment industry experience desired. Experience within the furniture, auto and boat seating, and/or apparel a plus.
• Skills:
• Strong mechanical aptitude; able to read mechanical drawings and schematics
• Basic understanding of electrical systems (wiring, sensors, PLCs a plus)
• Familiarity with CAD software preferred
• Excellent communication and customer service skills
• Self-starter with the ability to work independently in the field
• Other Requirements:
• Valid driver’s license and clean driving record. Passport for occasional travel into Canada or Mexico.
• Ability to lift 50 lbs and work in industrial environments
• Willingness to travel 50-75%

What We Offer

• Competitive base salary
• Vehicle allowance and mileage reimbursement
• Training and professional development
• Benefits package includes medical, dental, vision, PTO and holidays
• Career growth opportunities into senior service or technical sales