Infrastructure & Support Manager

Precise Resource, Inc. is a leading privately held Woman Business Enterprise specializing in Executive Search and Head-Hunting services for clients across the United States. One of our prestigious clients has asked for our help finding an Infrastructure & Support Manager.

Our client is a cooperative and a leader in its field, supporting a complex, distributed technology environment across multiple business units and affiliate companies, both domestic and international.

The Infrastructure & Support Manager will lead enterprise support operations while playing a key role in technical architecture, Microsoft Azure, Microsoft 365, infrastructure modernization, and technology standards across the organization.

This is not simply a support management role. We are looking for someone who is technically strong, has operated in a complex enterprise environment, and can lead people while remaining close enough to the technology to architect solutions, solve difficult infrastructure problems, and help drive modernization.

What You’ll Be Doing

  • Lead enterprise IT support operations across multiple domestic and international business units and affiliate companies.
  • Lead, develop, coach, and manage technical support staff, including performance management, career development, staffing, and workload planning.
  • Help define and evolve enterprise technical architecture, infrastructure standards, patterns, and technology roadmaps.
  • Provide strong technical leadership across Microsoft Azure and Microsoft 365 environments.
  • Lead or support Azure and Microsoft 365 consolidation, migration, standardization, and modernization initiatives.
  • Partner closely with Platform Engineering, Data Services, Application Development, Cybersecurity, and other technology leaders.
  • Establish and monitor service-level agreements and key performance indicators for incident response, ticket resolution, system availability, and service delivery.
  • Lead infrastructure and support incident management, escalations, root-cause analysis, and post-incident reviews.
  • Develop and maintain infrastructure architecture standards, technical documentation, diagrams, and governance practices.
  • Drive continuous improvement of support processes, tooling, automation, and knowledge-management practices.
  • Ensure infrastructure and support operations align with enterprise security, governance, risk, and compliance requirements.
  • Manage infrastructure and support vendors, contracts, licensing, performance, and escalations.
  • Contribute to infrastructure budgeting, forecasting, technology investment planning, and vendor spend management.
  • Support cross-company infrastructure initiatives including tenant consolidation, platform standardization, modernization, and affiliate integration.
  • Represent Infrastructure and Support in cross-functional technology planning, project, and governance initiatives.


Qualifications

  • 10+ years of progressive information technology experience with significant responsibility for infrastructure, cloud platforms, enterprise support, or technical architecture.
  • Demonstrated experience leading and developing technical teams.
  • At least 5 years of hands-on experience administering or architecting Microsoft Azure and Microsoft 365 in an enterprise environment.
  • Deep experience with Microsoft Azure, including networking, VNets, VPN/ExpressRoute, subscriptions, resource groups, identity, Entra ID, and Azure infrastructure services.
  • Strong Microsoft 365 experience including Exchange Online, Teams, SharePoint Online, Intune, security, and compliance tooling.
  • Experience with Azure and Microsoft 365 tenant consolidation, migration, modernization, or standardization initiatives.
  • Strong understanding of Active Directory, Entra ID, hybrid identity, conditional access, and single sign-on.
  • Strong knowledge of enterprise infrastructure, systems architecture, networking, cloud platforms, and support operations.
  • Experience operating across multiple business units, affiliates, subsidiaries, or other decentralized environments.
  • Strong understanding of IT service management practices including incident, problem, and change management.
  • Experience managing vendors, contracts, Microsoft licensing, and enterprise agreements.
  • Strong understanding of infrastructure security, risk, vulnerability management, and enterprise controls.
  • Ability to communicate effectively with both technical and non-technical leaders.
  • Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
  • Microsoft Azure, Microsoft 365, ITIL, PMP, or related certifications are preferred.
  • Experience with infrastructure automation, PowerShell, Azure DevOps, ARM/Bicep, or similar technologies is a plus.
  • Experience supporting international, cooperative, agricultural, manufacturing, or other geographically distributed organizations is also a plus.



Location

The position is based in the Columbus/Plain City, Ohio area and offers a hybrid work environment. Periodic travel to the Plain City location and occasional travel to domestic and international affiliate locations will be required.



Click here to apply online
Job Type
Full-Time Regular
Location
Plain City OH