Technical Delivery Manager

As the Manager of Technical Delivery at a fast-growing business, you’ll have the opportunity to shape the growth of the Customer Success department. You will:

● Lead a team of Solutions Architects and Deployment Engineers responsible for all technical aspects of Company product deliveries, ensuring that customers have the best possible experience.
● Lead technical scoping support to the Sales Department, ensuring that their sales opportunities are set up for success from the earliest stages.
● Lead career development for your team members through one-on-one coaching, setting development goals, and providing clear, honest performance feedback.
● Help shape Company product strategy and roadmap by understanding customers’ missions, and representing their interests in internal development processes.
● Foster cross-departmental relationships with the engineering department, ensuring product development stays aligned with customer needs and facilitating knowledge transfer across teams.
● Manage development efforts to improve Company internal delivery and deployment tooling.
● Help continue to grow by managing the technical interview process for Customer Success, ensuring the process is rigorous, fair, and focused.

What you need to be successful
● 3+ Experience as a technical manager, including technical portfolio management
● 4+ Experience as a solutions architect, systems engineer, and/or systems administrator
● B.S. or higher degree in Computer Science, Engineering, or a related field
● Prior work experience managing technical personnel resources across a large number of concurrent projects.
● Prior work experience leading development of software or technical infrastructure projects.
● Familiarity with diverse technical topics, including:
○ Python and bash scripting
○ Data storage technologies/ database design
○ Cloud DevOps and Cloud services (for example: Ansible, Terraform, CloudFormation; AWS, GCP, Azure, etc.)
○ Designing system architecture
○ Linux system administration
○ Understanding of security engineering/firewalls
○ Bonus if you have:
Software languages such as Java
Query languages
Machine learning
Experience supporting Fed/Civ customers (i.e. DHS, DoS, DoJ, etc.)
● U.S. Citizenship is required, TS/SCI clearance preferred

Benefits:
● You are evaluated on the quality of your work, not on how much time you spend in the office.
● A family-friendly environment that emphasizes work-life balance
● Flexible working hours; hybrid
● Unlimited vacation time
● Three Wellness Weeks and Federal holidays off
● Generous paid parental leave policy
● Competitive compensation, including stock options.
● Top-quality medical insurance.
● 401(k) with generous matching contributions.
● Dental, vision, and FSA.