Job Type
Full-Time Regular
Date Posted
Stock Options
Job Description

Flybridge Staffing is currently searching for a fully remote Technical Account Manager for a rapidly growing client. This is a contract to hire opportunity and offer competitive pay.

The Technical Account Manager, will work to deliver technical success to our customers by being a problem solver and a technical subject matter expert on our products and services. In this role, you will establish relationships and collaborate inside of the organization, own outcomes and deliver feedback for continuous improvement, while focusing on platform adoption and seamless utilization. This role will be responsible for overseeing projects for customer process improvements, and work cross-functionally to achieve results.

The ideal candidate will have a passion for project and change management, solution design, and relationship building. This role requires technical knowledge of API integrations and brings expertise in applications of technical integrations to drive solutions.


  • BA/BS Degree, and minimum of 5 years of relevant work experience in technical customer account management
  • Experience using data visualization tools and analytics methodologies
  • Strong knowledge and experience of API Integrations
  • Must have well established project management skills and ability to handle several parallel assignments.
  • Demonstrate ability to write executive level summaries, document and track meeting minutes, monitor delegated tasks, and report to the stakeholders.
  • Must be proficient with MS office tools.
  • Experience with escalation and risk management processes and procedures.
  • Effective presentation skills to all management levels.
  • Organize, motivate, and lead in collaboration to achieve clearly defined goals and objectives.


  • Proactively assist internal or external businesses and end users to reduce problem occurrence.
  • Successfully support the Customer Account Manager with customer technical issues (cloud-based software and related interfaces)
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and any technical integration with our platform
  • Collaborate with Customer Account Manager to create a technical operational profile of the assigned customer environment in order to understand the customer technical operation and overall business.
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
  • Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
  • Be the most trusted and reliable technical resource for your customers, possessing excellent product knowledge and helping navigate through usability, adoption, and best practices questions.
  • Lead Operational and Technical Reviews where desired outcomes are achieved by providing recommendations specific to customers’ business or deployment needs.
  • Act as liaison to Product Management for roadmap conversations covering strategy and feature prioritization.
  • Work with the Customer Success team to achieve your customers’ success with out platform, including conference calls, executive level updates to share status, action plans, ownership and timelines.
  • Able to analyze business needs and translate them into technical features/uses cases to address client’s requirements.

****NO SPONSORSHIP AVAILABLE**** US Citizen, GC, EAD only please. If your background aligns with the above details and you would like to learn more, please also submit your resume to or on our website, and one of our recruiters will be in touch with you ASAP.

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