Client Summary:

• Focus on streamlining to minimize the time and costs associated with payment processing
• Offers outsourced Healthcare Revenue Cycle Management (RCM) services
• Handles Electronic Remittance Advice (ERAs) electronically, requiring efficient management and consolidation with other payment types

Position Responsibilities:

• Configuration Management
  • Establish trusted advisor status with client by using consultative problem-solving strategies and expert knowledge status of products to understand customer use cases, customer complaints, best practices, and document requirements (functional and technical) needed to address client needs.
  • Skilled at distinguishing cause of issue and not only resolving symptomatic results
  • Partner with internal teams to contribute to the product roadmap by speaking on behalf of the client, advocating internally for their needs; as well as ensuring timely delivery of feature requests, bug fixes and support requests.
  • Develop Statement of Work Addendums to reflect new/changing business requirements or special projects.
  • Excellent project management to coordinate internal strategy, communications, and action plans to deliver the optimal customer experience. Coordinate and lead recurring client touchpoints and workflow reviews.
• Client Growth and Development
  • The TAM will provide technical support and metrics for the growth and development led by the Director of Client Success.
  • Use in-depth knowledge of the solution to offer training as needed and to educate clients on the business value of solutions
  • Identify opportunities to increase client satisfaction, product adoption and provide unparalleled client service.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Experience & Skills:
Required Experience and Qualifications:

• BA/BS, business field preferred.
• 3+ years of experience customer success /client account management experience, preferably with large hospital and care organizations
• 3+ years of experience in healthcare revenue cycle. Financial reconciliation experience is highly desired
• Intermediate SQL proficiency preferred
• Proven track record in developing, maintaining, and improving client relationships towards retention and up sales.
• Strong autonomy, attention to detail, organizational skills, leadership skills, and interpersonal skills.
• Ability to deal with pressure and deadlines.
• Ability to communicate technical concepts to people of all backgrounds and skill levels
• Working knowledge of CRM software. JIRA preferred.
• Demonstrated success working in a fast-paced, swiftly changing environment.
• A passion for helping people solve problems and proven ability to understand changing technologies.
• Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients.

Compensation $100k-$115k, benefits package, and opportunities for professional growth and development