Strivant Health partners with physician practices to improve revenue cycle operations by optimizing people, processes and technology. We provide best in class Medical Billing, Collections, Call Center, Credentialing and Analytics that are all designed to focus on maximizing our provider clients’ revenue. This allows our client providers to stay focused on the practice of medicine, rather than the business of medicine. We have worked with over 4,000 providers representing 25 different specialties and over 30 technology platforms in our 20+ years of business.

Benefits: Strivant Health offers its employees excellent benefits including Health, Dental, Vision, Life, AD&D, 401(k), paid holidays, PTO.

Location: This is not a remote position. The position is based onsite in an office setting. We follow standard CDC guidelines for social distancing, wearing masks and other recommendations to conduct office related functions. We are a third party follow-up billing company. We are not a patient care center and we do not receive the public at our office locations.

Office work locations possible. You would only be assigned to one location:
. 7851 West 185th St., Ste 200, Tinley Park, IL 60477
. 6100 Tower Circle, Franklin, TN 37067
. 31 Hylestead Street, Providence, RI 02905

Hours: Monday - Friday. 8:00 AM-4:30 PM

Status: Full Time, benefits eligible

Team Lead Cash Applications - Physician Revenue Cycle Management (RCM)

The Team Lead Cash Applications is for providing assistance, coaching, and training to staff members, including new hires within the Cash Posting Team. They are also responsible for the daily applications of cash processing and reconciliation of payments to the physician accounts receivables. Reviews AR postings to ensure payments are applied correctly and appropriately. Reconciles adjustments related to prior payments posted as well as auditing and correction of rejected payments. Research and resolve unapplied/unidentified cash postings. Responsible for identifying inappropriate adjustment/discounts taken by Payors and forwarding them to the appropriate Follow-up/Accounts Receivable Representative. Performs a daily audit to balances all cash application transactions to ensure accuracy to the Accounts Receivable and General Ledger. This position holds additional duties with respect to research, and participation in root cause analysis and identifying process improvements. As well as, participation in employee training and quality audits, with possible exposure to multiple practice management systems.

Essential Functions:

  • Is a point of contact for mentoring and training to all staff members, including new hires and offshore teams
  • Provide enhanced training & assists staff with techniques to increase production, quality, and cash posting.
  • May participate in the new hire interviewing process.
  • Develops and maintains departmental training guides for all teams and corresponding roles
  • Provides periodic quality assurance checks and auditing of team’s work.
  • Under limited supervision, responsible for the posting of daily deposits and the researching of exception items.
  • Applies payments, adjustments, and denials to customers' accounts on a daily basis.
  • Researches check, credit card and EFT exceptions on a daily basis.
  • Responds to internal departments regarding payment and/or questions/issues. Escalates to Management when necessary.
  • Reconcile all electronic postings for applicable Payors.
  • Reconcile unidentified accounts weekly to avoid unidentified payments remaining in the account longer than 15 days.
  • Perform an audit at the end of each day to ensure that all activities from lock box, vouchers and Cashier’s Office (live checks and credit cards) are balanced.
  • Analyze and resolve moderately complex electronic posting reconciliations and conducts reviews of own entry to prevent errors
  • Maintains a desk as well as serve as just-in-time staffing, working inventory for team members that may be absent or backlogged.
  • Update registration information, post denial codes and adjustments in practice management systems
  • Research and obtain required documents to resolve misdirected payment issues
  • Independently identifies root cause issues and effectively resolve complex misdirected payment issues; categorize error reasons and coordinate with management or other team members to ensure process improvements are completed
  • Completes reports and resolve high priority cash posting issues
  • Provide technical assistance, coaching and training to other team members
  • Incumbents are required to have physical attendance onsite at a Strivant Health approved office location to perform the duties of the role by regularly interacting with managers, other staff members, & clients.
  • Supports the Cash Application Manager in ensuring service levels are met.
  • Ensure appropriate work tasks are distributed within the team.
  • Assist with the Final Reconciliation Report at month end and balances with daily deposit and makes necessary adjustments as needed.
  • Tracks the unapplied accounts for the team, to ensure they are being worked.
  • Assist and oversees, when necessary, any special projects assigned by management.
  • Shares knowledge gained with other staff members and works as a team member
  • Interacts with others in a positive, respectful, and considerate manner.
  • Monitors and oversees that the Q & A payment posters are staying on task with their daily responsibilities.
  • Opens mail, sorts and distributes it to appropriate people.
  • Oversees that the smart sheet is being worked consistently with ALL team members.
  • Assist in identifying what payers are not coming in as ERA and EFT.
  • Identifies areas of training needs for our off shore team.
  • Assists with writing Policies and procedures as needed.
  • Participate and attend meetings, training seminars and in-services to develop job knowledge.
  • Attend various conference calls, webinars, or advanced training to help team members.
  • Respond timely to emails and telephone messages from the staff, management, and the client.
  • Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions.
  • Incumbents are required to have physical attendance onsite at a Strivant Health approved office location to perform the duties of the role by regularly interacting with managers, other staff members, & clients.
  • Analysis and monitors insurance and patient credits.
  • Performs other related duties as required or requested.


  • High School diplomas or equivalency
  • A minimum of 1 year in a lead or supervisory position.
  • A minimum of 3 years of general office experience, specifically within roles requiring high volume numeric data entry with a focus on accuracy required.
  • A minimum of 3 years of experience in payment posting and payment reconciliations in a medical billing or medical accounts receivables environment where this was the primary responsibility of your position
  • A minimum of 1 year of prior experience translating payment posting error trending and quality assurance and translating these results into process improvements with minimum supervision
  • A minimum of 1 year of prior experience working with offshore teams, preferred
  • May be required to pass a typing and numeric entry pre-employment test
  • Previous training or mentoring experience, preferred.
  • Passionate about helping others and can communicate in a direct yet empathetic manner
  • Ability to influence & motivate others to take positive steps to change direction to achieve desired outcomes
  • Attention to detail with the ability to identify/resolve problems and document the outcome
  • Ability to complete mathematical calculations in order to complete required reports.
  • Ability to effectively use a personal computer and working knowledge of spreadsheet application to perform data entry and analysis (must be intermediate in Excel and Word).
  • Interpersonal skills needed to explain and interpret ledgers and accounts to employees and managers.
  • Communication and interpersonal skills necessary to interact with internal/external customers in various circumstances.
  • Ability to collaborate effectively in a team setting in order to maximize quality and efficiently of operations.
  • Excellent organizational and time management skills. Ability to establish and meet deadlines while managing multiple priorities.
  • Incumbents are required to have physical attendance onsite at a Strivant Health approved office location.

We are looking forward to reviewing your resume!

No agencies, please!

Search tags: Customer Service Rep, Patient Access, Patient Financial Rep, Scheduling Rep, Revenue Cycle, RCM, Accounts Receivables Rep, Patient Account Rep, Patient Service Rep, Account Rep, Medical Coding, Medical Credentialing, Medical Referrals, Medical Billing, Physician Billing, Hospital Billing, Patient Verification.

Job Type: Full-time

Providence RI
Job Type
Full-Time Regular
Exempt or Non-Exempt?
Scheduled Days
Monday - Friday
Position Id