Royal Oak


Job Type
Full-Time Regular


The Systems Engineer provides the network architecture, tier-two technical support and senior leadership for both company sites.

Technical Responsibilities:

  • Strong Troubleshooting skills, Experience working in MSP environment, Strong Knowledge of the following products: VMWare, Hyper V, Office 365, Microsoft Azure, Microsoft On-Prem to cloud migrations, PowerShell, Cisco and networking skills are a strong plus.
  • Onsite and Remote solutioning and troubleshooting of client’s network infrastructure including, but not limited to routers, switches, security devices, phone systems and workstations.
  • Perform network and security assessments to identify strengths/weaknesses in terms of health and security internally and with clients. Ensure compliances and standards are met or exceeded
  • Partner with internal employees to help maintain the safety and upkeep of internal IT needs by performing or overseeing the installation, maintenance and/or support of the corporate infrastructure.
  • Serve as an escalation point/mentor/coach for other technical team members for advanced technical solutions
  • Develop and assess annual review of client networks in order to identify any potential upgrades or improvements.

New Business Responsibilities:

  • Collaborate with customer teams to assist with client architecture design and project estimating
  • Assist Business Development team on technical services matters to craft sales strategy.
  • Accompany, in person or virtually, the Business Development team on sales calls as necessary

General Role Expectations:

  • Anticipate and react to major technology changes to ensure companies position in the competitive landscape.
  • Stay current on new products that could be useful to company clients by getting hands-on experience via trials, demos and training. Serve as internal consultant for tool selection per situation, budget or solution.
  • Assess, communicate and recommend action on active security threats to both internal network and customers.
  • Demonstrate ‘Role Model’ level customer service including effective phone, in-person and virtual communication skills.
  • Serve as an technical escalation point for team members that need assistance driving issues to resolution.

Job ID EB-1305165076 / Posted Posted 4 Months ago
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