Client Summary:

• Provides enterprise-scale imaging technology designed to replace or consolidate legacy systems.
• Delivers a fast, cloud-based platform that supports large and complex imaging environments.
• Enables a unified viewing experience across diagnostic, clinical, and mobile workflows.
• Offers modular and scalable components to support evolving organizational needs.
• Integrates advanced workflow, archiving, and AI capabilities within a single, flexible platform.

Position Responsibilities:

• Install, configure, and support products and solutions, both remotely and at customer facilities.
• Configure DICOM and HL7 interfaces, and integrations with third-party products, as defined in each project scope.
• Present technical status updates to the project team.
• Answer telephone “hotline” and written or internet-based inquiries from customers.
• Respond to detailed customer inquiries concerning system installation and operation, problem diagnosis and resolution, systems software, and applications.
• Isolate and analyze hardware and software problems in collaboration with customers and report findings to appropriate personnel for resolution.
• Recommend solutions to customer application questions, including software and hardware workarounds.
• Maintain a log of issues so that recurring problems can be reported to product development.
• Provide follow-up support in disseminating technical information on specific applications.
• Train, both remotely and at customer facilities, Level 1 and Level 2 support resources on the use and support of products and systems.
• Collaborate with the customer service team to define and document detailed system requirements.

Experience & Skills:
Required Experience and Qualifications:

• Degree in a technical or scientific subject or equivalent qualification.
• Experience in one or more of the following areas: Administration Linux, Windows Server, SQL Server, networks, DICOM / HL7, medical imaging, software development, scripting languages (Perl, PHP, Bash, etc.).
• Ability to understand architectural aspects of the company’s products.
• Good command of the English language, both written and verbal.
• Strong customer focus.
• Solutions-oriented mindset.
• Well-developed problem-solving skills.
• Highly motivated.
• A team player.

Preferred Experience and Qualifications:

• 5+ years of healthcare informatics or related experience (10+ years required for Senior level).
• Proficiency in German preferred; other languages are a plus.

Compensation $80k-$90k, insurance benefits, retirement benefits, and vacation policy