Location
Somerset NJ
Industry
Technology Services
Job Type
Full-Time Regular

System Support Specialist – Public Transportation Systems

Job Summary

The System Support Specialist is responsible for providing technical support, maintenance, and troubleshooting for public transportation infrastructure systems, specifically Ticket Vending Machines (TVMs) and Ticket Office Machines (TOMs). This role ensures the stability, reliability, and optimal performance of transit payment systems, hardware, software, and network resources to support seamless public transportation operations.

Key Responsibilities

  • Provide Level 1 and Level 2 technical support for transportation system-related issues, including TVMs, TOMs, servers, workstations, storage, and network devices

  • Conduct on-site field support at transit stations and facilities to diagnose, repair, and maintain TVM/TOM equipment in live operational environments

  • Monitor system performance, identify issues, and perform proactive maintenance to minimize service disruptions

  • Install, configure, and maintain operating systems, ticketing applications, payment processing systems, and system management tools

  • Perform hands-on hardware repairs, component replacements, and field troubleshooting of equipment including printers, card readers, cash acceptors, and touchscreen interfaces

  • Perform system backups and recovery procedures; ensure payment data integrity and PCI compliance

  • Troubleshoot and resolve hardware, software, and network problems in a timely manner

  • Collaborate with IT and transit operations teams to implement system upgrades, patches, and security updates

  • Document support activities, solutions, and standard operating procedures

  • Support transit staff with system access, account setup, and permissions management

  • Participate in on-call rotation and respond to critical system incidents as needed

  • Assist in system deployments, migrations, and new TVM/TOM installations

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience)

  • 2–4 years of experience in technical support, system administration, or field service roles

  • Required: Hands-on field service experience including on-site equipment maintenance and repair

  • Strong knowledge of Windows and/or Linux operating systems

  • Experience with Active Directory, virtualization (VMware, Hyper-V), and basic networking

  • Proven hardware troubleshooting experience with electronic systems, kiosks, or payment devices

  • Familiarity with monitoring tools, backup/recovery solutions, and payment processing systems

  • Understanding of PCI compliance and secure transaction processing

  • Ability to work in transit stations, outdoor locations, and varying weather conditions

  • Strong problem-solving, organizational, and time-management skills

  • Excellent communication and customer service abilities

  • Ability to work independently and manage multiple priorities

Preferred Skills

  • Certifications: CompTIA A+, Network+, Microsoft, or similar

  • Experience with AWS or Azure

  • Scripting skills (PowerShell, Bash)

  • Experience with POS systems, transit technology, or kiosk platforms

  • Knowledge of public transportation operations

  • Field service certifications or technical training

Work Schedule & Assignment Details

  • Schedule: Monday–Friday, 9:00 AM – 5:00 PM (rotating weekends possible)

  • Project Duration: Minimum of 3 months with potential extensions

  • Work Arrangement: Hybrid (3 days onsite / 2 days remote)

  • Pay Rate: $31–$35 per hour (based on experience)