System Director, Patient Access - CLOSED

Saint Francis Health System, a Catholic, not-for-profit health system wholly governed and operated in Tulsa, Oklahoma, has an outstanding opportunity for a new System Director, Patient Access (due to retirement). Morgan Hunter HealthSearch has been retained to conduct this key search.

The health system is anchored by Saint Francis Hospital, a 1,112-bed tertiary center, which includes the region's only children's hospital and level IV neonatal intensive care unit, a 168-bed heart hospital and Tulsa's leading trauma and emergency center. Additional hospitals include Saint Francis Hospital South, Saint Francis Hospital Muskogee, Saint Francis Hospital Vinita and Laureate Psychiatric Clinic and Hospital.

Saint Francis employs more than 450 providers through Warren Clinic, which serves the region with more than 95 locations throughout eastern Oklahoma. Additionally, the system is a 50% owner of CommunityCare Oklahoma, a managed care organization.

In total, the organization has more than 10,000 employees, 1,000 physicians and 700 volunteers, making it the largest private employer in Tulsa County.

Opportunity: The director, reporting to the Chief Financial Officer, is a key leader who is responsible for directing all activities of the patient access portion of the revenue cycle, including admitting, outpatient registration, emergency room registration, centralized scheduling, insurance verification, window cashiering, financial counseling, physician centralized referral center and front-end education for all acute care facilities within the system. The director will oversee six direct reports (managers), with a total staff complement of between 300-400.

Patient volumes are 66,000 annual admissions, 300,000 outpatient encounters and 170,000 emergency department visits. The revenue cycle is high performing, earning HFMA awards 14 of the last 18 years and recognized in the top 10% nationally in all metrics by Epic.

Candidate Profile: The ideal candidate is one who has broad-based revenue cycle knowledge, with particular expertise in patient access. Must have excellent communication skills, be collaborative, and have a track record of hitting best practice revenue cycle metrics.

Experience in electronic medical record systems (preferably Epic), PC based spreadsheets, and the ability to effectively integrate front and back-end revenue cycle processes and personnel toward a common goal is required, as is a Bachelor’s Degree in business or accounting or equivalent experience.

Location: Tulsa is the second-largest city in the state of Oklahoma and 47th-most populous city in the United States with a population of just over 400,000 and an MSA of over 1.2 million. Historically, a robust energy sector fueled Tulsa's economy; however, today the city has diversified and leading sectors include finance, aviation, telecommunications and technology. Two institutions of higher education within the city have sports teams at the NCAA Division I level, Oral Roberts University and the University of Tulsa.

Tulsa is situated on the Arkansas River between the Osage Hills and the foothills of the Ozark Mountains in northeast Oklahoma, a region of the state known as "Green Country". Considered the cultural and arts center of Oklahoma, Tulsa houses two art museums, full-time professional opera and ballet companies, and one of the nation's largest concentrations of art deco architecture. The city has been called one of America's most livable large cities by Partners for Livable Communities, Forbes, and Relocate America.