Support Technician #6838-1
Location
Beaverton OR
Beaverton OR
Job Type
Project Consulting
Project Consulting
Date Posted
3/03/2025
3/03/2025
Salary Range
$28 - 31.50 Per Hour
$28 - 31.50 Per Hour
Support Technician #6838-1
Job Description:
JOB SUMMARY
Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees the daily operations of the local area network.
Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
Troubleshoots Desktop Virus and malware issues
Maintains a daily backup of all network files.
Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
Provides recommendations of program changes to correct software problems.
Assists in the purchasing of new computer equipment and peripherals for a specified location.
Performs software and hardware inventory.
Basic Administration of Phone and Voicemail systems for site.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
Addendum:
Field Support responsibilities focus is product testing, support and maintenance. Specific responsibilities include:
• Hands on support and maintenance of software and hardware
• Maintenance and execution of test artifacts
• Maintenance and execution of product uptime monitoring process
• Maintenance and execution of downtime response and communication plans
• Maintenance of detailed documentation and training material
For this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
Job Description:
JOB SUMMARY
Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees the daily operations of the local area network.
Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
Troubleshoots Desktop Virus and malware issues
Maintains a daily backup of all network files.
Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
Provides recommendations of program changes to correct software problems.
Assists in the purchasing of new computer equipment and peripherals for a specified location.
Performs software and hardware inventory.
Basic Administration of Phone and Voicemail systems for site.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
Addendum:
Field Support responsibilities focus is product testing, support and maintenance. Specific responsibilities include:
• Hands on support and maintenance of software and hardware
• Maintenance and execution of test artifacts
• Maintenance and execution of product uptime monitoring process
• Maintenance and execution of downtime response and communication plans
• Maintenance of detailed documentation and training material
For this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
Equal Opportunity Employer
Genesis Management Consulting Global is an Equal Opportunity-Affirmative Action Employer. As a company we promote and are committed to equal employment opportunities for all regardless of the persons gender, race, color, religion, ancestry, sex, age, national origin, marital status, sexual orientation, disability, Veteran status, or gender identity. If you have special needs or a disability which requires our accommodation, please make us aware when applying.