Job Description

In this key position you will manage a team of staff coordinators to enable a well-organized, smooth running and efficient home health care service. Your primary focus is to ensure the scheduling and coordination of nursing staff, personal support workers (PSW's) and additional resources to ensure optimal client care. Paramed helps people stay in their homes for as long as possible while retaining their health, independence and dignity. Your work on our London operations team will directly result in a better quality of life for hundreds of people, many of whom may be related to your neighbours, friends and family. Your work will help Paramed to:
  • Optimize e.g. schedule more time with patients, less time on the road
  • Standardize e.g. introduce best practices for scheduling
  • Organize e.g. easily update digital records and patient information
  • Provide maximum client care, patient satisfaction and staff achievement through efficient scheduling
  • Enable assignment coordinators to meet metrics for visits, care, and referrals
  • Monitor provincial standards and union contracts to ensure dynamic scheduling
  • Help coordinators to minimizing staff travel and ensure maximum interaction with patients
  • Provide subject matter expertise with regards to policies, standards and agreements
  • Provide in-depth coaching for new coordination staff
  • Assist with Procura (scheduling application) training
  • Produce daily, weekly and monthly reports regarding care plans, visits, overtime, and work plans
  • Create and maintain schedules for coordination teams
  • Monitor and approve vacation and time off requests to maximize service standard
  • Verify data integrity and respond to funder reporting requirements as required
  • Communicate regularly with patients/caregivers, personal support/nursing staff, funders and various corporate or local departments (i.e. accounting, people & culture, information technology)
  • Collaborate with accounting to ensure accurate and timely billing and payroll
  • Receives feedback from patients and staff with regards to scheduling practices and redirects to appropriate professional
  • Additional responsibilities as required
  • At least two (2) years of leadership or supervisory experience
  • Strong Microsoft Office skills
  • Procura (software) experience an asset but not required
  • Scheduling experience (health-care background is not necessary)
  • Post-Secondary degree or equivalent work experience
HOURS - Non-traditional rotational hours. Hours would include morning, afternoon and evening shifts plus some weekends on a rotating basis.
LOCATION - London - 148 Fullarton Street
SALARY - $50,000 plus benefits

Since 1974, ParaMed Home Health Care has been caring for people in their homes, offering a full range of home health care services including personal care, homemaking, therapy and nursing services. But beyond the medical and personal support, ParaMed offers more to our clients by not just considering their condition but their character. Our ability to successfully match caregivers with clients has allowed us to grow into the largest home care team in Canada. With over 10,000 staff members and 75,000 clients, we ensure our clients receive a familiar face and dignified care.

CONTACT: Jeff Richmond 1-866-222-6400
For additional information please go to:
Please apply using the links on this page or directly at

Paramed encourages applications from all qualified applicants and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Jeff Richmond at or at 416-238-6400.

Click here to apply online


Date Posted



Position Id
4076 - Paramed

Min Salary

Max Salary
50,000.00 CAD

Job Type
Full-Time Regular

Number of Openings

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