The subrogation adjuster is responsible for the identification, investigation and pursuit of recovery efforts of first party physical damage claims within company guidelines and standards. They will be responsible for coordinating recovery efforts with the claims adjuster handling the underlying matter and work collaboratively to secure information needed to make recovery. The subrogation adjuster will enter into direct negotiations with insurance carriers, attorneys, self-insureds, uninsured parties, and municipalities. The subrogation adjuster will work directly with counsel in the event that the company needs to enter into litigation. The subrogation adjuster will prepare arbitration contentions and at times represent the company’s cases in person. All activities are to be performed according the company’s claims handling expectations as well as regulatory and good faith claims handling.

Responsibilities:

• Responsible for the prompt identification of subrogation matters for recovery
• Responsible for promptly and efficiently pursuing a maximized subrogation recovery
• Evaluate liability issues with claims to determine if there is adequate evidence to pursue recovery from the third party
• Determine the percentage of negligence to place on each party in a claim
• Refer to the assigned claims adjuster and/or subrogation manager for claims where additional investigation is deemed necessary
• Effectively manage vendor expenses and understand cost benefit
• Reimburse policyholder’s deductible after recovery is made
• Correspond with parties subrogation claims are made against, negotiating payment plans as necessary
• Evaluate facts and evidence, liability, amount of damages, and other factors prior to negotiations with other insurance companies and/or attorneys in order to maximize the recovery and reach agreements on settlements
• Refer cases to counsel when necessary
• Maintain a diary system for tracking pending files for recovery
• File and attend intercompany arbitration
• Conduct an inventory sweep for closures at the end of each quarter
• Maintain claim files with professional notes, claim summary, detailed analysis, and specific action plan
• Perform other duties assigned by management
• Assist in recovery of overpayments (example includes insured collecting both first and third party for physical damage to the vehicle)

Requirements:

• Experience in property and casualty insurance claims, preferably in the subrogation field
• Associate or Bachelor’s degree preferred
• General office experience, preferably in insurance company operations
• Effective knowledge of basic computer applications
• Excellent written and oral communication skills with individuals from all backgrounds
• Attention to detail and accurately complete work
• Ability to be flexible in a fast-paced environment
• Ability to work independently and use intuition in decision making
• Ability to handle difficult telephone calls
• Ability to multi-task in a high volume call environment
• Strong negotiation and settlement skills
• Time management skills
• Good problem solving aptitude
• Effective interpersonal skills, both face-to-face and over the telephone
• Ability to plan, organize, and complete detailed work independently or in a team environment
• Detail oriented with excellent organizational skills
• A strong team player with initiative

Details